Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello everyone! , A question, does Jira allows the automated grouping of incidents that arrive in Jira via email, so that a single issue is created with a common parameter, which associates all of t...
Hi there, I'm wondering how I can set up a custom email for our Help Center. Right now, all the emails sent from Jira come from our domain email address, except for the ones where the Help Center is...
Hi, I have a attribute (Status) in assets. Attribute Name: Status. Values: Availability, In use, Recovery. When my workflow status is changed from Work in progress to Done...
Show/Hide custom Text Field based on option selected in select field "drop down selection"
Hi, Is it possible to create our own email templates with below details in Jira service management, once user fill the details and send the mail based on that it will create a ticket with below deta...
Hi! I am trying to understand if an agent does not have site access is he still billable?
Hi, I need a little help, I need to retrieve the Date Started value when anyone logs the work on any issue using the Time Tracking field. I need to retrieve via automation rule like we can acce...
Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal
Is it possible to hide/remove the transition labels?
I need to have a comprehensive overview of all unresolved issues across the projects where I'm the project lead. This should include details such as whether the issue has been assigned and its curren...
Hi all! I'm happy to see that there's now an option to create reports based on the assets in the Jira Asset Management, as that was a feature I've been hoping would be added. However, I find t...
Hi, we would like to make the life of requesters in our Service Portal easier by providing the possibility to use the values of a former submitted form. In detail: 1. User has created a ticket via...
How to show and hide custom fields based on other custom field selection??
I am looking for ways to migrate the data from our current ServiceNow instance to JSM, I am wondering if anyone had good experience and can elaborate on a step by step process. Did anyone use ...
I just migrated our queues from Halp to Jira Service Management. Now, when a new issue is raised from a request form, I see this error message: "We received this error from your project: " "Yo...
The new JIRA platform is riddled with numerous usability challenges, rendering it nearly impractical for project administrators to navigate efficiently. Confirmation modals frequently obscure essenti...
Hi there, let's see if anyone can help :) I already read this thread and didn't help. I'm trying to have a new issue created in another project upon assignment. -Both projects are team-managed B...
Using the REST call for Get object {id} referenceinfo shows all INCOMING relationships, but not outgoing. For example, if I have a desktop with monitors and keyboards attached, they show u...
I am trying to create a termination checklist form that has to be completed by three different persons. Initiated by someone in HR, sent to someone in MIS for disabling of accounts and then fina...
Define SLA
HI. I`m using free plan of Jira service management without support ability. There is currently one e-mail address in suppression list. Everything is OK with this mail (it receives and sends emails...
Hi! I've noticed that when looking between the agent and customer help portal view that the number of approvals is different. Basically, the agent view and filters are correct from a "waiting ...
Hello, In Jira Service Management, we are not using Post Incident Issue Type. Is there a way we can hide or disable the issue type on portal and create issue screen. TIA Vijay
Hello There ! When I am in Jira Service Management screen and click on Create Issue, if I select Issue Type as Incident, it should show only Request Types in the drop which create Incidents. But as...
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