Automation Failing: Cloning an issue to another board upon Assignment

[Marta]

Hi there,

let's see if anyone can help :)

I already read this thread and didn't help.

I'm trying to have a new issue created in another project upon assignment.

• -Both projects are team-managed Business projects
• -The other project is owned by the assignee

I already tried changing the target Issue Type (ideally "same as trigger issue" but also chose "task") without success.

Any ideas?

Thanks!

[John Funk]

Hi Marta,

Team-managed projects are totally independent of each other. So when you say same as trigger issue, it doesn't really know what that means in this case. 

So, you need to actually select a value for the Issue Type. If that doesn't work for some reason, then try to do a Create new issue action instead of Clone issue. 

[Marta]

Thank you so much, John! Sorry I forgot to attach the screenshots!

I got this type of error both before and after changing to a specific Issue

[John Funk]

Can you share the details of the Clone issue into: step?

[Marta]

I've had these two options, as mentioned:

1) (I understand now why this would fail)

2) I don't understand why this would fail

[Marta]

Hi @John Funk,

Is that what you meant?

Thanks! :)