Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
I am trying to get into our account but I get a message that I was denied access by the admin. However, I AM the admin, so how do I get in?
Greetings Atlassian Community, I have 2 questions: 1. Is there a gadget that I am missing in the dashboard (a default one) that will make the calculation automatically between the Actua...
I have implemented the AWS Service Management App within my Jira Service Management project. It is working extremely well and is generating lots of issues for me to address! Well, I want to automate ...
Hi We are testing Jira Service Management and have created a project. It appears that not all Emailed requests are being received. For example - we sent x2 from our internal system emails and x2 e...
can we reopen the main tickets and sub-tickets through email communication if yes then please tell what are the processes
We have different groups, and each one has a manager, how to auto-assign this manager based on the group selected of the request type, without adding this manager manually? Is there a way to set a...
Hi anyone, I'm planning to do ACP-420 and i could see the price USD $249 + tax. Did any one know about the price of tax, so that it is very helpful to me to proceed further with some planning. Reg...
Is there any pricing required for customers using Jira Service Desk?
Hi. I close notifications from all projects and have not notifications in automations but our staff and customer get email again and again. How to solve this problem? Only whant notifications in brou...
How set up so that jira will have pre-defines listener for updates sent from other place?
Hi! I have created a new hidden from portal issue type - Email request. It comes automatically with the workflow assigned to it , but i need to change it to the other one, to ...
Hi. How to check that automations work correctly and in needed places? At the last month we spent about 96 % from 5000 months usage of automations runs. I thinking that some automations works not in ...
カスタムフィールドで作成した2つの日時ピッカーをFromとToと定義づけて、経過時間を算出し、その内容を別のカスタムフィールドに表示したいのですが、対応が可能でしょうか?可能でしたら、対応方法をお伺いできますと幸いです。 ※ ToからFromを引いて、時間を出すイメージです。
Hi All, So, i have a jira service management project setup which users can raise issues through the front end portal to my team for triage. In order for this to work for us when my team pick up the...
...bsp; { "events": [ "comment_deleted" ], "jqlFilter": "project!=EMPTY", "excludeBody" : true , &n...
how can we visualize and check our product when we want to verify the issues by priority based over time? For example, I would like to see for the past 30 days, each day the number of tickets that a...
Hi, Few time Jira Service management is taking more then 2 minute to response for create Incident ticket API. Please let me know how can i fix this Sample incident ticket request and...
Currently I am automating sending an email each time an issue is created and the issue type is a task. For this, I am using {{issue.description}} to include it in the body of the email but it ...
Morning All, We have setup a New User request form and linked the main data fields such as Name, Location, Department to Custom Jira fields. I wanted to know if I can setup an automation to automat...
Hi, Does anyone have experience & advice on the best options for integrating Netsuite with JSM. We want to be able to pass Netsuite customer details to create JSM Orgs & Customers, and pass...
I want to have a central panel for the service desk team to create incidents and distribute them to other projects such as infrastructure and development and return them to the service desk to close ...
Is it possible to restrict bulk editing rights in Assets, but still allow users to edit individual objects within the roles?
Hi. I am trying to export issues but have error HTTP Status 400 – Bad Request. What can be the problem? im trying to export 561 issues - only thay keys.
I have the following rule: When: All Comments If: Service == placeholder If Block- If: Status is Open Then: Transition to WIP And: Assign the issue to user who triggered (service accoun...
When an agent is ready to close a ticket, I want to be able to have both categories and sub-categories prompted to be filled in. At the moment, I can close tickets without the categories, which is no...
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