...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
Hello all, I work in an organization where there is only one department working Agile and using Jira and we always have dependencies outside of the department such as: operational (logistic)...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Hi, We implemented a successfull business process in Jira. Now we want to implement an audit process some time after tickets a successfully processed, draw a sample from last quarter's tickets and c...
how to check the agent availability in JSM?
Dear Atlassian community, Atlassian is looking for folks who are interested in participating in a 60-minute evaluation session of a product experience. The focus is an SLA (Service-level Agree...
I figured out you can get around the 100-issue limit in the Jira automation Lookup Issues action by leveraging the {{lookupIssues.last}} value, specifically in this example lookupIssues.last.key but ...
Quick Filters are implemented as a checkbox functionality (i.e. clicking each filter is an essentially adds an AND operator). I find I rarely need to use Quick Filters in thi...
Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
Hello Everyone! As Jira administrators, we often face challenges that require creative and technical solutions. I think each of us has at least one script in our toolbox that significantly makes our...
In one of my JSM project, I have a Urgency field with values critical, high, medium, low. when urgency = critical i want to set priority to critical urgency = high i want to set priority to critica...
Are you tapping into the various features of Atlassian Intelligence at your organization? Are you using the Jira Service Management virtual agent to resolve issues? We want to hear from you! The J...
I have attempted to set up multiple ITSM projects on JSM, but it appears they are not correctly configured for internal access only. I aim to create a company-managed project that permits only indivi...
Hey there. Actually my first post here :-) we run JSM in DataCenter. AppVersion 5.12.3 To explain at first. I have an issue type, where users can select, for which application they need help. The...
1. Customer created a ticket. 2. Agent replied to that ticket. 3. Customer replied via email including external vendor. 4. External vendor replied on that ticket. 5. Agent replied on the ticket. ...
Hallo, ich habe eine Frage. Wir müssen Jiry von Version 8.20 auf 9.12 aktualisieren. Wo kann ich die genauen Informationen über die Änderungen zwischen diesen Versionen finden? Welche Tabellen in der...
Well, first of all, it's good to know that this process is very useful for HR guys who handle resumes on Jira. I was looking for a way to link similar issues. For example, based on information field...
JSM Premium is too expensive for what we're trying to do so I cannot take advantage of the Assets in JSM. So, I'm wondering if anyone has attempted to just utilize JWM to keep track of assets (Issue...
For some time, I've been working with clients who chose Zendesk over JSM for ticket management. This made me wonder if the JSM team could have done better at marketing the software or if there are fe...
I've been trying really hard to understand why we would want/need a form attached to a form (JSM Request Type). It doesn't make any sense to me. What problems is this solving? Why wouldn't you just c...
From the documentation page: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ The Any domains feature allows you to decide how users with non-public...
I would like to have some more statuses added in my project for defects,test cases, and jira tasks. Kindly let us know what should be done for the same.
Hello everyone, recently, my team has stumbled upon the following issue: In Jira Service Management we have configured standard notification email-address for when a ticket is updat...
Hi all! I came across this problem. We have a group in the mail, let’s call it group “A”; it includes several people. When we receive a request to the servicedesk, a person who is not listed in CC, b...
Hello all, How do I set a 100 character limit on a custom field using regular expression check or is there any possibility for script runner ..
Hello We have actual the requirement to sync attachments between a service management project and software project in both directions. That means if some customer on the servicemanagement portal add...
Subject | Author | Posted |
---|---|---|
10 hours ago | ||
Monday | ||
Thursday | ||
April 30, 2024 10:40 AM PDT | ||
April 24, 2024 11:36 AM PDT |