Welcome to Jira Service Management 🎉
Hello everyone!
Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. It’s a safe space to ask any questions you have about JSM. You’ll often see product updates from Atlassian Product Managners and Engineers, and tips & tricks from other Community members.
If you're just getting started, welcome! Tell us about yourself and your service management goals in the discussion. If you’re already a JSM super user, say hi too! Let's build this community 🤝
Here are some of our favorite resources that we’ve designed to help you get started:
-
Atlassian University Courses (all courses are free):
-
Jira Service Management Fundamentals: This course is designed to help you understand the interface of Jira Service Management and how to set up your first service desk.
-
Looking for something a little more advanced? Check out these courses:
-
Managing Jira service projects: This course walks you through configuration tasks to set up and customize your service project and customer portal.
-
Service requests essentials: This course teaches you best practices to improve your service request management process. There is also a walkthrough of the asset and knowledge management capabilities in JSM.
-
-
-
Don’t have time for a course? Check out these product guides:
-
Quick start guide: You should be able to get everything set up in JSM by following the in-product getting started prompts. However, if you need additional help or just want to see everything in one place before diving in, this guide is for you.
- Getting started support docs: This is a collection of technical documentation that helps new agents understand the ins and outs of JSM.
-