Can we merge two on-demand Jira accounts?

[Philippe Darvasi]

Hi,

We'd like to merge two instances of Jira into one (keeping the projects separate) so that all users can view all projects that were previously in both instances.

Is this possible? If so, how?

Thanks!

Phil

[Earl McCutcheon]

Hello,

There is a KB Article on how to work around this now, Viewable here:

• https://confluence.atlassian.com/display/CLOUDKB/How+to+Merge+Two+JIRA+Cloud+Instances

[YvonneY]

Hello Phil,

It is a tricky task to merge 2 OnDemand instances, but it is possible.
The answer also depends if you have a JIRA-only or a JIRA+Confluence installation.

I will relate to JIRA-only as I understand this is what you are aiming for.

The process is as follows:
You can ask Atlassian to create an export of your data. Please keep in mind, that due to the fact that OnDemand is a suite of applications data manipuation is necessary to make it importable on a standalone installation, so the export will take some time and needs to be scheduled. You should ask for it well in advacec if you have deadlines to meet.

Next you have to merge those 2 backups in your local installation, importing project by project. Once merged you can generate for JIRA a full backup and import it to your new OnDemand instance. Please keep in mind, that you need the exact version that is bundled in OnDemand so this will work!
(BTW - For the Confluence part you will need to import the separate spaces separately.)

Cheers,

Yvonne

[Dominic Bevacqua]

This is not 100% accurate. Atlassian do not need to create an export - it is possible to do this on your own. See my answer here: https://answers.atlassian.com/questions/104342/attempting-to-merge-two-instances-is-project-import-possible

[Ramiro Pointis]

I think it is possible. I'm not sure if you have the possibility of using the CSV Import. Or you can do this too.

[Ramiro Pointis]

In this answer there is a solution too for this matter. But it is in a older version of Jira, maybe it's the same yet.

[Ramiro Pointis]

I've been trough this, but in my case I used the CSV Import, that it doesn't overwrite what it is already on the server. It only imports the issues to a project that was already created. The problem is that I don't know if you have this option, because I use the Download Version.

Now, as I read in that documentation, it seems that you can do the same thing with the project import, but the two instances must be the same version with the same plugins.

I think that the case of overwriting instance is when you do a backup of an instance and you restore it in the other instance. That will erase everything that was created and fill the instance with only the things you had in the backup.

[Philippe Darvasi]

Hi Ramiro,

This seems to indicate that you can only do a full import / overwrite what is already on the on-demand server. What I'm looking to do is merge two separate instances (Instance 1 with Project A and Instance 2 with Projects B and C) into one instance (to end up with Projects A, B, and C).

Perhaps I missed something?

Thanks!

Phil