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Possible incorrect answer in ITSM Basic terms module

natasha.donald
natasha.donald
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March 3, 2024

Hi

I'm working through the basic ITSM Terms module and I think the wrong answer is captured as correct.  I believe the correct answer should be false - the descriptions are around the wrong way. Does anyone else agree? 

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2 votes
Kate Pawlak _Appsvio_
Kate Pawlak _Appsvio_
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March 3, 2024

Hi @natasha.donald ,

You're right. I passed it to Atlassian team and they'll fix it asap. Thank you!

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1 vote
Ellen Walter
Ellen Walter
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Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2024

@natasha.donald Thank you for sharing this! I'm on the Atlassian University team and we really appreciate that you pointed this out.

We're updating the lesson now and will have a corrected version out soon. Thanks again, and happy learning!

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1 vote
Joseph Chung Yin
Joseph Chung Yin
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March 3, 2024

I concurred with @Kate Pawlak _Appsvio_ statement.  However, Incident Management in my option is focusing on handling the incidents and not proactively detect, analyze, and eliminate the causes.

The question is not properly stated... 

Best, Joseph

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1 vote
Lauren Allen
Lauren Allen March 3, 2024

I agree.  The answer to the question is False.

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