Incoming phone call - numbers for different countries?

[Alex Shaw]

Hello community,

One of OpsGenie's features is that it will give me a telephone number that customers can call in on to report incidents. I can see that I can have multiple phone numbers if I upgrade to the Standard or the Enterprise plan.

What I can't see is whether OpsGenie supports these numbers being in different countries - for example, having a +44 ... number for my UK customers to ring, and a +01 ... number for my American customers.

This seems obvious but I can't see it explicitly spelled out in the documentation anywhere - could anyone confirm please?

[Nick H · Accepted solution]

Hi @Alex Shaw ,

Opsgenie’s Standard and Enterprise plans (or Jira Service Management Premium and Enterprise plans) each get get one incoming call integration / number included in the plan. Every additional line is $10/month. All mentioned in the plan pricing page.

If you need a specific US area code or country code such as +44 for a UK number, you should reach out to Opsgenie support for assistance and they can help provision one.

[Alex Shaw]

Hi @Nick H , thanks very much for getting back to me.

I wasn't necessarily looking for Opsgenie to set up numbers for me right now, I was just looking for confirmation that it would be possible :) This is a key feature for me so I wanted to be sure that it exists before upgrading to a paid account. Are you happy to confirm that I could have both a +44 and a +01 incoming number to Opsgenie that I could then configure for routing?

[Nick H]

Hi @Alex Shaw ,

I can confirm you could have both a +44 and a +01 incoming call number / integration in your Opsgenie. Here is a list of supported countries.

There is no limit to the number of incoming call integrations that can be added, but again - after the first line that is included with the plan, it's $10/month/line.

[Alex Shaw]

Thank you @Nick H , I think that's all I need to know for now! Answer accepted!