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1 of 2: Community’s Choice Awards 2024 Nominees
This article contains the first half of this year’s 18 (!!!) Community Choice Awards, including Dexacom, Domino’s Pizza Enterprises Ltd, Emplifi, Exinity, Fidelity, Health New Zealand Waitematā, iFood, and Macqaurie.
Looking for the other half of the nominees? Click here!
Looking for where to cast your vote? Click here!
Dexacom
Tell us about your team’s culture.
To deliver “Customer Facing Ecommerce Feature – in our case the DTC Capability” – is the team’s end goal.
This team is all about the outcome (customer value) they deliver . The DTC team organization was built around fixed, multidisciplinary, self-organizing teams who are given the freedom and responsibility to think of a strategy working side-by side with other team members like stakeholders, business SME’s, country managers, senior leadership, technology/solution & Enterprise architects. Everyone around the development team is focused on supporting and facilitating DTC team in building great customer experience – which is having the ability to order Dexcom products regardless of the medium (like social media, news feed, Dexcom app, Dexcom website for now ) This results in a clear focus and the opportunity to obtain a sustainable pace of continuous delivery.
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
Our DTC team is one of our flag-ship teams demonstrating use-cases for “Feature teams” within enterprise IT following LeSS principles. This team consists of tech team members from CAMS, Ecom, Salesforce(SF), Oracle Service Cloud (Tech support), Integrations (Kafka), Fluent (OMS), Fusion (ERP), 3PL, Finance, Testing & Validation team members.
The team delivered results by following these best practices:
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Early identification of issues
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Adaptability: Frequent feedback, collaboration and adaptability
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Collaborative culture: Teams prioritize collaboration and teamwork.
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Improved Communication: F2F meetings
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Iterative development
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Repeated Testing
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
Benefits of using Atlassian products:
Using Portfolio view: For the DTC program, the team used portfolio view to defined their initiatives, project releases and features (“Program board or Feature board”) The individual development was done on either one of the combined boards called DTC Implementation and/or few of the other dev. Boards for SF, OSC, Integration etc.,
Using parent child hierarchy between feature and multiple epics: All the epics in various dev. Boards are linked to a single feature in program board.
Program board Reporting: Provides a summary view of the overall feature (gathering updates from all epics)
Test Coverage: X-ray uses to cover all feature requirements (test cases, executions, pass/fail results etc
Confluence: Sprint goals and summary per each sprint per each group
Releases: Stories deployed to prod. are tagged with releases and listed in Jira & Confluence.
Domino's Pizza Enterprises Ltd
Tell us about your team’s culture.
Our team culture is the (pizza) base of our success, fostering collaboration, innovation, and a commitment to excellence.
We believe in creating a positive and inclusive work environment where every team member is valued and empowered to contribute their unique skills and perspectives.
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
Transitioning to Atlassian's Jira Service Management (JSM) has transformed our distributed team's dynamics. JSM consolidated our existing ITSM and ESM tools, fostering a unified work environment that eliminates silos and improves cohesion.
Analytics enhances our visibility, enabling data-driven decision-making and efficient issue resolution. JSM facilitates transparent communication across teams, building trust and accountability among team members across different locations. The streamlined incident and request management processes have boosted our responsiveness, positively impacting customer satisfaction.
JSM has made our team more efficient, cohesive, and customer-focused, delivering impactful results on every customer request.
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
Navigating the Jira Service Management (JSM) journey across 12 countries presented unique challenges, requiring seamless collaboration across time zones and cultures. Leveraging Atlassian tools, particularly Confluence, paired with Lango and JSM localisation, proved instrumental. This combination enables our team to collaborate asynchronously, overcoming language barriers. We efficiently translate our work to suit diverse audiences, saving colleagues time by sharing agendas, pre-reading materials, and ideas before real-time meetings. The synergy of Confluence, Lango, and JSM has empowered us to achieve success that would be impossible alone, fostering a global collaborative environment.
Emplifi
Tell us about your team’s culture.
With 4 companies merging together into Emplifi, our Product Documentation (DocOps) team was instrumental in unifying the GTM release strategy. First, we unified documentation processes across the products. In parallel, we created the Release Notes process which we now own end-to-end. Then we made Product, Engineering, and Marketing to align their processes and/or deploy tools to establish a 2-week release cycle while maintaining the ability to do extra releases.
All features and updates are now released with full documentation. The benefit for clients and internal customers (Marketing, Support, Learning, and Services) cannot be overstated.
A year ago, there was NO doc center, just scattered fragments of how-tos. Now it’s a poster boy for creative Marketplace app use and efficiency.
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
For our purposes, we view Confluence and Jira as two sides of the same coin as both are instrumental for our documentation life-cycle management.
To create and maintain product documentation, we use DocOps methodology (hence our team name). A writer is fully integrated into several development teams, documentation (authored in Confluence) is a part of the product development tracked in Jira.
Our documentation LCM and our integration with Product and Engineering was only possible due to Confluence/Jira integration. SMEs can review and QA docs draft right in Jira, we can embed Jira content into Confluence pages we’re working on.
In a similar fashion, we work on docs revisions with Support and their JSM-based workflows.
Last but not least, as Confluence Cloud is easy to manage, our Doc team can easily administer our tooling end-to-end hence freeing up valuable resources of the IT team.
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
We faced the dilemma… which of the following CMS that were used across the original Emplifi companies we would use - MadCap Flare, Paligo, Zendesk, Confluence. We went for Confluence because it was the only tool that fully integrated with Jira and could provide the end-to-end solution for documentation - CMS, LCM, online documentation center. It’s also efficient, easy and fast to use when it comes to manipulation of the content on a large scale - a MUST for docs migration.
Confluence/Jira combo allows us to deploy hybrid workflows for some products where we rely on engineers and product owners to draft the docs. No limits on ‘author’ seats.
Then there are Marketplace apps. Confluence goes as far as you want it to go - we deployed multiple apps from multiple vendors in such a way that the vendors themselves didn’t know it was possible and actually asked how we did that.
Exinity
Tell us about your team’s culture.
We are Exinity, a global Fintech providing a diverse audience of ambitious millennials in emerging markets with the means to gain financial empowerment and independence, through our range of financial tools and products. We call this the ‘Freedom to Succeed’ – and it’s what we aspire to for both our customers and our people. Our trading brands FXTM and Alpari currently serve over 2 million clients from multiple regulated entities, offering our services in 18 languages to clients in 150 countries. Alpari Brand is one of the oldest in the industry celebrating 25 years in 2023. We also invest in new brands, like Nemo (our investing app which actively curates the most interesting opportunities in cash equities and ETFs) or Pulse (gaming app with a simple prediction whether a market will go up or down). Our company has around 800 employees located in multiple locations around the world.
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
Recently we implemented our ‘Red Button project’ which is an integration between Jira Service Management and Opsgenie. The aim of the project is to enable any colleague across the company to easily report any critical incident that they are aware of (via Exinity Help Center powered by JSM). The notification then goes to subject matter experts via any preferable method selected by them (push notification on mobile, SMS or even phone call) – who can confirm the severity of the incident in Opsgenie and leave any note which is pushed back to Jira, and through to senior management by Jira Cloud plugin for MS Teams. Senior managers now can quickly jump into the conversations by commenting the incident right from MS Teams or just be on top of the incidents.
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
Starting using Atlassian Cloud products really helped us, because now we do not need any additional effort for administering and we get all the newest updates rolled out automatically. We love how we can use Atlassian Intelligence, Atlas, Product Discovery and Jira Software to get the knowledge and keep stakeholders in the loop, go from product ideas to implementation and then to go live in the market. We use Advanced planning to keep track of our projects which lie in different Jira projects, and cross project releases as long as Release Management plugin for Jira to get our releases automated and gather them from the Gitlab commit messages to track them efficiently. We use Confluence to keep our documentation in one place and linked to Jira issues. The example of "Red Button project" above shows how efficient could be using JSM, Opsgenie and Jira Cloud plugin together.
Fidelity
Tell us about your team’s culture.
Within our product area, we have 9 teams (aka Squads) with 2 teams in an adjacent product area that we work very closely with. I would summarize the culture as one of teamwork grounded on trust. While each team is responsible for a core set of capabilities, we swarm on the highest priorities to make sure we deliver what's needed for the customer. Said differently, while each team supports one primary application or a set of capabilities, each is able to contribute to anything based on current prioritization.
Our culture is ultimately tied to the Fidelity Leadership principles that we try hard to exhibit every day.
Think and Work Across Fidelity
We provide solutions that help everyone. When people from outside our team have specific needs or suggestions, we try hard to support them with improvements that meet their needs. We also partner closely with several teams outside of our group and believe in our core that we are truly “better together”.
Owns the Outcome
Simply put, we hold ourselves accountable and we have a passion for delivering. And when feedback and sentiment is not what we want, we work tirelessly to improve things.
Customer Obsessed
We lead and live with empathy every day as we provide our customers with solutions and support as they try to make better decisions and continuously improve.
Bringing these principles together, we have built an ecosystem around JIRA and JIRA Align that truly helps leaders make better decisions. We use the tools ourselves to become an extremely efficient and effective team and work to help others do the same. Our continuous improvement mindset has allowed us to move all lean metrics in a positive direction as we continue to make improvements. Specifically, over the last 6 months we:
Increased throughput by 36%
Increased predictability from 70% to 80%
Cycle Time reduced from 10 days to 7 days
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
Our flagship product is called “Transparency” and was originally a portfolio visualization tool that has evolved into a portfolio management tool. This tool uses data from JIRA and JIRA Align at its core then augments it with data from several other tools in our ecosystem that provide workforce, cost allocation, agile maturity, and quality information. When combined, we are able to show how it all relates in the context of an organization or a body of work with deeply relevant insights that steer leaders toward decisions.
As part of the Teams ’23 conference, we presented our overall mission and shared learnings from building our suite of products to the strategic Pulse audience. The response was overwhelmingly positive, sparking strong interest from many customers. During the subsequent months that followed, we connected with many Atlassian customers to share our learnings and to provide guidance/advice.
Not surprisingly, all the value that we deliver is managed in both JIRA and JIRA Align. We also support roughly 2,800 scrum/kanban teams across Fidelity that use JIRA and JIRA Align as we scale the enterprise above them. We continuously pass our own learnings onto them.
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
Our teams rely on data from multiple systems in our ecosystem (including JIRA and JIRA Align) to feed custom solutions that help our leaders make better decisions. The solutions include analytics and insights that push leaders toward making better decisions. They also include solutions that focus on improving the overall quality of the information in our ecosystem. These solutions would be impossible without the data we get out of JIRA and JIRA Align.
Our solutions are better together because we leverage the JIRA and JIRA Align APIs to create unique experiences that are impossible alone. For us, these include our TBM Cost Allocation and associated Capacity Planning solutions. And when we continue to push the envelope for integration opportunities, we partner closely with the Atlassian team to build/test/utilize new endpoints that allow us to expand our capabilities that are fundamentally grounded on Atlassian services and data.
Another example is our innovation around how we keep our JIRA environment clean and standard. We delivered a popular presentation at Teams ’23 (attended by ~135 Atlassian clients) about our journey to One unified workflow for the entire company. This innovation came from a partnership with Atlassian and integrated partner plugins that together allowed us to creatively solve the standardization challenge in such a large organization.
Health New Zealand Waitematā
Tell us about your team’s culture.
At Health New Zealand Waitematā, we have a can-do attitude in a fast pace environment. The team has a practical approach which allows efficient updates of information without sacrificing the security and integrity of our system. Precise and effective communication is a key component of our culture. More importantly, I believe trust and respect in the team, is the main reason for our success.
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
Health New Zealand Waitematā includes 2 hospitals, numerous medical clinics and regional dental services. Our task was to create a medical information system to aid the day-to-day operation of our medical staff. The system should store clinical guidelines, protocols, standing orders, discharge procedures, educational videos, clinical skills, information for patients etc. We expected the active participation of over 200 doctors and nurses with regular updates of information.
We use Confluence to implement our Clinical Decision Support system. It now serves over 8600 medical staff across more than 80 locations. Confluence's extensive features and ease of use have made it possible to implement this vast system in a short time, and allows updates in an efficient manner. Our system also serves as a powerful educational tool for our young physicians and patient community.
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
The challenge of our project, is to gather large volume of information from over 200 contributors, organize the contents in a meaningful manner and provide a robust search engine to retrieve information quickly (often in a stressful medical emergency). Confluence fits our purpose and has been a valuable tool to our doctors and nurses in hospitals and clinics throughout the district.
iFood
Tell us about your team’s culture.
In a dynamic and demanding IT environment, our team has been instrumental in driving outstanding results through the adept management of Atlassian-related demands using Jira Service Management. Handling approximately 300 tickets monthly, the team's deep expertise in Atlassian tools has been pivotal in enhancing operational efficiency and customer satisfaction. Their implementation of Jira Service Management as the primary Incident Management tool at iFood stands as a testament to their innovative approach, ensuring swift and effective resolution of IT incidents. This strategic move has significantly minimized downtime and maximized business continuity, directly benefiting our core operations.
Moreover, the introduction of Opsgenie as the On-Call tool marks a leap in our ability to provide round-the-clock service, ensuring that critical issues are addressed promptly
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
We have recreated the critical incident management process by integrating Jira Service Management, Opsgenie, Statuspage, Compass and providing communication to stakeholders through Slack.
This not only changed the way the company handles critical incidents but also helped reduce the response time to critical incidents and be more assertive when engaging on-call resources.
Once a critical incident is raised, we check in Compass what is the service owner and already engages it, also sending a statuspage communication to the key stakeholders.
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
Our team is 100% focused on Atlassian Products. We provide, support and maintain Atlassian solutions for the entire organization. We help Software teams to structure their projects in Jira Software, we created a "Jira as a Service" philosophy where all Atlassian-related demands are raised to us through a JSM portal / Atlassian Virtual Agent.
Again, this 4-resources team is fully focused on Atlassian demands to support our more than 5.000 users.
Macquarie
Tell us about your team’s culture.
The team delivering the Atlassian Tooling across all enterprise teams in Macquarie BFS is a diverse and multidisciplinary group with members from various backgrounds and experiences including Banking, Technology Start-ups, Consulting and Engineering firms. This unique team composition has created a culture that values diversity of thought, is always learning and experimenting and delivers at pace with a customer centric mindset. The team is highly engaged and it’s members actively collaborate and partner with external parties like Atlassian. To support adoption of the Atlassian tooling across BFS, the team have established an engaged community of Atlassian Champions (c75 people) to support deployment and adoption activity.
Please provide an example of how using Atlassian products has benefited your team on a project. This can be either an internal project or by assisting a customer.
In addition to implementing Atlassian tooling across Macquarie BFS, the Atlassian tooling team has been using the applications it is implementing across the organisation, by working in Jira Software Cloud, Confluence Cloud, Jira Align, and Jira Service Management Cloud. By using all these new Atlassian tools concurrently the team has been able to test and learn, work more effectively with pilot teams and adjust its approach to best optimise the use of the applications. A key element of the deployment principles has been to only take ‘off the shelf’ functionality and configure the applications to align to BFS ways of working. This standardisation allows Macquarie BFS to optimise the utilisation of the applications, while benefiting from Atlassian’s development roadmap in it’s SaaS cloud applications. Macquarie BFS also used Confluence Cloud to build an extensive knowledge repository for users across BFS, within our ‘One Team in Sync’ Confluence space and async support through Slack has proven valuable throughout the deployment.
We're recognizing teams of all types for their innovative use of Atlassian products. How does your team utilize Atlassian tools, such as Jira, Trello, and Confluence, to achieve success that would be impossible alone?
In Macquarie’s BFS group a key focus is bringing the culture of technology companies to financial services to deliver a leading digital banking experience in the Australian market. Over the last 10 years this deliberate long term transformation strategy has seen the BFS group significantly grow its business while adopting cloud technologies and Agile ways of working. As it continues to evolve its ways of working, BFS has adopted practices from leading technology companies, including annual & quarterly planning, quarterly memos, OKRs and a platform operating model to focus our efforts and uplift reliability and velocity. These new ways of working compliment its Enterprise Agile practices and have enabled increased transparency, focused prioritisation and an ability to quickly mobilise teams on what matters most to enabling our strategy in a particular quarter. Key to enabling new ways of working has been the move to cloud for Jira, Confluence, JSM and BitBucket, in addition to implementing Jira Align which now facilitates Annual & Quarterly Planning, OKR tracking, dependency management and connecting the work people do across BFS to its strategic priorities.
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PJ Zaiac
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Associate Community Manager
Austin, TX
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