dates are not updated in the main Jira list when you change it in the "apps'

[Lewis Rakotomahefa]

Hello
i installed the following apps

WBS gantt chart
and 
Team Board

When i change or move the dates of issues in any of the apps ( either in WBS or TB) , its not taken into account neither in the other app, Nor in the main frame of Jira ( list or whatever )

there is an actual synchro issue

can you solve because i now have to change it manually
thanks in adavance

[Teresa]

Hi @Lewis Rakotomahefa ,

This is Teresa from Teamboard, an app that you mentioned.

We have 2 apps for TeamBoard: TeamBoard Time Planner and TeamBoard ProScheduler. These 2 apps support mapping the Start date and End date to Jira fields.

You can configure the field mapping for each project from App Settings.

For TeamBoard Time Planner:

• From Jira, go to Apps → TeamBoard Time Planner → Settings → Date Fields (learn more here).

For TeamBoard ProScheduler:

• From Jira, go to Apps → TeamBoard ProScheduler → Settings → Fields Settings. (learn more here).

Please let me know if you have any questions or concerns

Regards,

Teresa

[Alessandro Cristiano]

Hello @Lewis Rakotomahefa 

Alessandro from Ricksoft, developer of WBS Gantt-chart, here. Thank you for posting!

As @Dave Rosenlund said (thank you for the great input, Dave! 🙏), the app uses its own field by default, mostly to prevent unecessary changes until you get used to the app.

However, it does allow you to map other dates field you would like.
All you have to do is to change the Issue configurations by clicking the Jira Admin Cog Icon > Apps > Issues (under the WBS Gantt-chart section). From there you will be able to configure which Jira fields you would like the app to use as a reference for Start/Finish dates, without having to replicate information in bulk into different fields.

You can read more about how it works at https://docs.ricksoft-inc.com/wbs-gantt-chart-for-jira-cloud/global-issue-settings#GlobalIssuesettings-Howtochangetheganttdatafield

Please, do let us know if there any other question we can help you with!

Cheers,
- Alessandro C.

[Dave Rosenlund]

Hi, @Lewis Rakotomahefa. Personally, I cannot speak for these two Apps, but in general I have seen that many Apps have/use their own date (custom) fields and these may not be tied to Jira's date fields.  Or, they may have a configuration setting that allows you to set which Jira fields to use or snych with.

Try having a look at the docs for the products in question.

Hope this helps,

-dave

[Dave Rosenlund]

P.S.  WBS Gantt docs.  |  I'm sorry, but I cannot find a Jira app called Team Board.

[Lewis Rakotomahefa]

Thanks @Dave Rosenlund 
Really appreciate your feed back 

so date fields might not be the 'same' fields in each app

sounds logic

but i have to update it manually and it's mor than a hundred issues

huge work 

really appreciate if there is some sync app

best regards

Lewis 

[Lewis Rakotomahefa]

link to teamboard

https://teamboard.cloud/timeplanner/

regards

[Dave Rosenlund]

I really think you are going to have dive into the product documentation and/or talk to Teamboard and Ricksott (makers of WBS Gantt), @Lewis Rakotomahefa.

In other words, this does not sound like something that someone here on the Atlassian Community can solve for you.

If it's an option, you might want to consider replacing Teamboard Timeplanner with a native Jira app for time tracking.

Sorry, but I can't really be of any more help beyond what I've already written 😕