Can JIRA detect subject name and automatically update the priority lvl from an outlook?

[Ashley Villarreal]

JIRA and Outlook account are integrated - Can JIRA update the priority level automatically based on the subject field from the incoming issue sent from Outlook

[Fabio Racobaldo _Herzum_]

Hi @Ashley Villarreal and welcome,

for my knowledge this is not a builtin feature. As a workaround you can add an automation that, based on jql with summary field, update priority field.

Hope this helps,

Fabio

[Ashley Villarreal]

I'm a beginner with JIRA system.

How would I utilize the JQL with summary field to setup my workflow?

[Fabio Racobaldo _Herzum_]

Hi @Ashley Villarreal ,

please take a look here https://support.atlassian.com/cloud-automation/docs/create-and-edit-jira-automation-rules/

You need to put in place something like that

Hope this helps,

Fabio