Apps: why uninstall button is disabled?

[ArthurStam]

Hi. I was discovering different apps and installed some of them. I don't know why, but in each of them uninstall button is disabled.

[Tuncay Senturk · Accepted solution]

Hi @ArthurStam 

Welcome to the Community!

To understand why it is disabled and greyed, please hover over the 'Uninstall' button, and you will see a tooltip. The possible case for this is, the app may have an active subscription. and you would need to unsubscribe to uninstall the app.

I hope this helps!

Tuncay

[ArthurStam]

Awesome, thank you.

[Tuncay Senturk]

You are very welcome! 

[Silver Salonen]

Is there a way to disable or hide apps until their trial period ends? I've tried out several apps which did not meet our needs and I can't seem to get rid of them now, so they just clutter the view.

[Aurelien Essig]

I have the same problem as @Silver Salonen did you find any fix ? 

[Silver Salonen]

No, I didn't.

[Saurav Roy]

This is as surprising as it is annoying. I am trying out Jira and testing different apps but it looks like I'll have to get rid of the tool itself because now my view is too cluttered to be practically used.

[Saurav Roy]

I found one solution. There's an option to go to configure and hide the apps in issues. Looks like this is not available for all the apps though.

[Robert Huber]

I'm facing the same issue (with the Cost Tracker app). Tried it, do not want to subscribe or use it. Cancelled subscription, yet I cannot delete it.  @Silver Salonen @Aurelien Essig @Saurav Roy - did you find a solution ?

[Hala ElRoumy]

Hi everyone,

If the uninstall button is grayed out, it could indicate that your cloud instance is using Atlassian’s new cloud billing engine, resulting in changes to how app subscriptions are managed.

To uninstall an app, you need to follow these steps:

• Click on the Manage Subscription button.
• You will be redirected to the Billing page for your cloud instance.
• Cancel the subscription for this add-on.

The app subscription will be canceled and scheduled for deletion after the cancellation period of 30 days.

If you would like to immediately delete the subscription and not wait for the cancellation period, please contact our billing team where they can immediately delete the app subscription upon your request.

For more details, please check this KB: Can't uninstall apps after cancellation 

Thanks,
Hala ElRoumy.

[Relja Mihajlović]

That is just a worst ux. I need to contact a team so i can delete an app i added???
There is also a second problem to this. I installed an app called issue templates, to try it out. Played around with it created a few templates. Then i installed another similar app and decided i want to remove templates I've created in the first app. And you guessed it, the first app i installed has compatibility issues with the second app and now i cant even open the first app without deleting the second one. And to delete a second one i need to wait a whole month. This is ridiculous.

[Nar Kumar C_ - Narva Software]

Hi @Hala ElRoumy 

Relja is correct. This change is going to cause a lot of pain to a lot of customers and us, app developers.

Many customers try multiple apps before deciding which one to keep. If you disallow uninstall, customers can only try one app per 30 days, cause there are in fact conflicting apps.

Please rethink this change. I would say this is totally user hostile change.

[FYI, I am upvoting your comment for visibility, not that I agree with or like it]

[Hala ElRoumy]

Hello @Relja Mihajlović and @Nar Kumar C_ - Narva Software ,

Thank you for sharing your valuable feedback! I've shared it with our product team, and we've decided to open this suggestion to gather additional input from other customers as well. This will help us better understand the current situation and assess the potential impact of this change.

Your feedback has already been forwarded, but if you have any more insights or suggestions, please don't hesitate to share. All further feedback will be directly passed on to the product team.

Thanks once more for your contribution, and I hope you have a wonderful day!

Thanks,
Hala ElRoumy.

[Denys Bulant]

This is absolutely infuriating. I'm trying to find the app responsible for the infinite reload of the page when viewing a ticket, and I can't uninstall my #1 suspect.

Editing the HTML isn't a valid workaround as Jira's API returns a 405... I'm stuck and I cannot work due to this decision. Our Jira instance is fucked until the end of march with this.

This level of stupidity is beyond words that wouldn't be filtered.

[Olav Andreas Saure]

I also find this extremely impractical.  I have already cancelled the subscription, but I am forced to wait a month until the trial period runs out before I can uninstall it.

[Relja Mihajlović]

I agree, this is so bad

[IT Group]

Have the same problem where I installed a different version of the same app Checklist (Pro vs Enterprise) and can't remove one of them. Now I get a warning banner on every ticket that has the checklist functionality that I have two versions installed. It is very frustrating.

[Laura Campbell _Seibert Media_]

@IT Group Have you tried following the work around described here https://community.atlassian.com/t5/App-Central/How-to-fix-App-unsubscribe-uninstall-not-possible-within/td-p/2635693 ?

[IT Group]

Thanks Laura. I have stopped the BIlling, but there is no "Delete" option. It's probably since the trial period ends at month end. 

[Dara O hEidhin]

Same here

[Christoph Kleinschmidt]

Same here.

[sebastien_chane-ching]

2024 and still there.

I quite puzzled, Why would having a subscription running would prevent from uninstalling an app ?

I cannot see any blocker to this.

And as the app is deeply embedded in JIRA, further testing might not be representative as a nominal case, as long as unwanted apps are still installed. Waiting for the 1-month period to end is long.