From June 3 2024, you must re-authorize incoming mail access to your Google mail server

[#1]

Hi community,

Issues and comments in Jira can be generated from email messages sent to your cloud application’s configured Google mail server. More about incoming mail on Jira.

From June 3 2024, access granted to incoming mail will automatically expire every 6 months. This means you need to re-authorize Jira to use a Google mail server every 6 months.

Who’s impacted?

This applies to anyone using a Google OAuth mail server to create issues and comments from email.

How to re-authorize

You must re-authorize Gmail access to incoming mail every 6 months. If access isn’t re-authorized, it will expire.

1. Open Jira and select the cog icon > System > Incoming Mail

2. Find the mail server with Google OAuth Authentication Type

3. Select Edit, and then Re-authorize

This is not a one-off re-authorization. You’ll need to authorize access every 6 months.

Why this change?

This is an initiative by Google to enhance privacy and security. More about Google’s refresh token policy.

Any questions?

If you have any questions or concerns, add a comment to this community post, or contact support.

Best,
Arbaaz Gowher
Product Manager, Jira