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Is there a way to filter insights by label?

Samie Kaufman - Your Gal at Gliffy
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 25, 2024

Hi everyone!

At some point, I decided that when I logged feedback as an insight, I would flag the source of the feedback using the "label" associated with the insight.

Screenshot 2024-04-25 at 10.19.44 AM.png

So, I have "internal" for conversations/ideas I'm receiving within my company, "NPS" for responses or comings coming from the NPS survey, tags for other surveys we run, "analyst" for relevant comments from industry experts, etc... 

I have a "New Insights this Week" view that elevates insights created in the last 7 business days (a recommendation from the JPD team). I kind of assumed I would be able to do something like "Insights from [insight label]" but I can't figure it out. 

I want to be able to create a view that shows all insights captured from a particular activity, such as X survey initiative or our NPS survey. This would help me justify the level of effort required to maintain or activate these activities. But, I don't want to log all these insights as individual "Ideas" because they're not truly unique. 

If I can't accomplish this the way I expected (with insights labels), any recommendations?

Thanks for your help!

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1 vote
Stephen_Lugton
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April 25, 2024

A comment from an Atlassian team member on How to use the Insight Labels field? stated:

"that feature (insights label) is not great today, you can't use these labels to filter ideas in views, etc. "

 


A possible work around would be to add labels to the idea related to the insight, those labels can be used in a filter, although that would work best if all the insights on an idea came from the same source then you could sum up the number of insight picked up by the filter.

0 votes
Amina Bouabdallah
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 28, 2024
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