Automation working but got error message

[Edouard Parison]

Hello,

I had setup an automation which is working (my fields got updated) but I still get the following error notification in the log:

Any ideas what's happening?

Many thanks for your help!

Cheers,

Edouard

[Gary Spross · Accepted solution]

You are using the Component "Transition issue" to transition the issue AND edit fields (in this case the "Stage" field). Either you don't have a transition screen defined on the transition to your "Not Now" status or, if you do, you don't have the "Stage" field on the transition screen.

To avoid the error, you have 2 options:

1. Add a transition screen and put the "Stage" field on it
   1. This may be annoying if you ever perform this transition manually and don't need the user to set any fields
2. In your automation rule, utilize 2 components
   1. "Transition issue" to transition the issue
   2. "Edit issue" to set the "Stage" field

[Edouard Parison]

Thank you very much @Gary Spross
I had in the transition the Stage field checkbox enabled, I disabled it and everything is working as expected now.

Cheers,

Edouard

[Nick H]

Hi @Edouard Parison ,

If all other suggestions in this post fail, feel free to open a ticket with JPD support.

We've noticed that specific error has been related to the A4J (Automation for Jira) user not having correct JPD permissions, and this can only be enabled from the support / Atlassian side.

[Edouard Parison]

Hi @Nick H,

I had this issue and changed the user from "Automation for Jira" to me.
I could then make the automation working.
However I would be happy to have the "Automation for Jira" user having the correct JPD permissions.
How can I help you there?

Cheers,
Edouard

[Aaron Pavez _ServiceRocket_]

Hi @Edouard Parison 

To better understand this, can you send us a screenshot of the whole automation?

regards