Cannot delete local AD user

[Dean Tessman]

Hi. We've downgraded from to a 5-user license but have 8 users in our system. We don't need them, and in the past have been able to delete users who are not active. However, when I'm trying with these users I'm receiving the error that:

Error deleting user. Not allowed to delete user '<username>' from directory 'Active Directory server'.
Please check the system logs for details

I only want to remove the local user, in order to get us down to the 5 currently active users. How do I do that?

The installed version is 4.8.2 but we have purchased an upgraded license. That's why I'm trying to get down to five users; to install the new license.

Any ideas?

[Charlie Misonne · Accepted solution]

Hi Dean,

When you say "I only want to remove the local user", what do you mean exactly?

You can not remove a user when it is synced from AD. You could apdat the user filter in your AD connection details but that's probably not what you're looking for.

Can't you just revoke the permissions of those users to remove their license?

https://confluence.atlassian.com/fisheye/global-permissions-960155573.html

[Dean Tessman]

That may be exactly what I was looking for. I just want to remove their license.

I'm new to managing the server, and about 10 minutes ago found where I could remove that user from a local group.

I've removed the other users from the relevant groups. I've also found System Information > User Limits, which tells me the exact number I need - 5.

Thanks Charlie, this was exactly what I needed.

[Charlie Misonne]

ok great!

Glad I could help :-)