Can't connect to confluence

[Adrien MINTZ]

Good morning,

Noone can connect to confluence anymore but everyone still succeeds to connect to JIRA.
Everything was fine just a couple weeks ago and nothing has changed.

Can you please help me invistigate and/or solve this issue please? I really don't know where to start.

Thank you!

[Adrien MINTZ]

Can someone help me please?

[Michael Yaroshefsky - Visor for Jira]

Hi @Adrien MINTZ ,

Has anything changed since this morning? 

I searched to see if Confluence was down; currently, all systems are operational. (Source: https://confluence.status.atlassian.com/)

You mentioned nothing has changed on your end, but if you're still having an issue with Confluence being down, you can:

1. Double check that you don't have any firewall or security restrictions
2. Double check that nothing has changed with user permissions or acccess

Other steps you can take:
You can also try troubleshooting your Confluence server logs. This Confluence article explains more https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

Atlassian also offers support if any of the above is complicated. You can create a support ticket here: https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&is_cloud=false&product_key=confluence&support_type=customer

[Adrien MINTZ]

Hi Michael,

Nothing has changed. I am still unable to connect to Confluence.

Confluence is up and running but it does NOT recognize my credentials anymore (nor anyone else for that matter).