Jira Smart value to extract first name from email address and then capitalise first letter

[Sami Ullah]

We use automation to send reminder emails (ITIL 3 strike rule) to customer/ticket reporter. The email message starts with "Hi Firstname". Below code does that for us.

{{issue.reporter.emailAddress.substring(0,1).toUpperCase()}}{{issue.reporter.emailAddress.substring(1, issue.reporter.emailAddress.indexOf("."))}}

Cheers,
Sami

[Bill Sheboy]

Hi @Sami Ullah 

If your email addresses are in the format of firstName.lastName@domain then you could split on the period and take the first entry:

{{issue.reporter.emailAddress.split(".").get(0)}}

Please look here to learn more about those rule features:

• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#split-String-separator-
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#list.get-index-

Kind regards,
Bill

[Sami Ullah]

Thanks @Bill Sheboy How do you capitalise first letter in this code?

[Bill Sheboy]

You may use the capitalize() function, adding it to the end of the expression:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#capitalize--