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view permission for a dashboard

Elin Stömberg
Elin Stömberg
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May 8, 2024

is it possible to share a dashboard with someone who doesn't have a jira account? I have collected all tickets related to a specific customer in a dashboard and want this customer to be able to see this dashboard.

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Ben Jackson
Ben Jackson
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Atlassian Team members are employees working across the company in a wide variety of roles.
May 8, 2024

@Elin Stömberg I'm thinking you mean sharing an Atlassian Analytics dashboard to a customer?

We don't have that capability atm but it is an ask we've heard a few times. Follow this ticket for more details as we evaluate.

 

https://jira.atlassian.com/browse/ANALYTICS-48?orderby=votes+DESC%2C+priority+DESC%2C+updated+DESC

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Sushant Verma
Sushant Verma
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May 8, 2024

Hi @Elin Stömberg 

Welcome to the community!

In Jira, it is not possible to directly share a dashboard with someone who doesn't have a Jira account. Dashboards are tied to user accounts and their permissions within Jira.

Regards,
Sushant Verma

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Elin Stömberg
Elin Stömberg
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May 8, 2024

Hi, @Sushant Verma 

Thank you for the answer. Can I use some apps like confluence or JIRA Service Management to show the dashboard then? 

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Sushant Verma
Sushant Verma
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May 8, 2024

@Elin Stömberg 

To show a dashboard to users who do not have an account in Confluence, you can follow these steps:

1. Create a dashboard: In Confluence, create a dashboard that includes the desired gadgets and information you want to display.

2. Configure permissions: Set the permissions of the dashboard to allow access to anonymous or external users. You can do this by adjusting the permissions settings for the specific space where the dashboard resides.

3. Share the dashboard link: Once the dashboard is created and permissions are set, you can share the dashboard link with users who do not have an account. This link can be accessed by anyone with the shared URL, even if they don't have login credentials.

4. Customize view options: Depending on the app and version you are using, you may have additional options to customize the view for external users. For example, in Confluence, you can use the "Anonymous Access" feature to enable viewing of specific pages or spaces without login.

By following these steps, you can effectively share and display a dashboard to users who do not have an account in Confluence.

Regards,
Sushant Verma

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