How to hide create issue option in other places in JIRA system except JIRA service desk?

[Rajesh Singh]

Hello,

There is requirement to hide create issue option in from screen other than customer service portal.

I know we can do it from access restriction but if a user need to access both service desk and customer portal, then it is not possible to restrict.

 Example:

 JIRA system have two interface:

1. Customer service desk
2. JIRA service desk

I want to issue to be created only using customer service not from JIRA service desk.

In JIRA service desk, in issue tab and create issue button, provides ways to create issue.

That options, I want to hide.

Please suggest way to do that.

Best Regards,

Rajesh Singh

[Marco Paleani · Accepted solution]

I would suggest to update the permissions via properties to that field in the workflow status -> The field will not rendered

in that case: key=jira.permission.create; value=denied

here some help (little outdated, but idea should be clear: http://www.j-tricks.com/tutorials/permissions-based-on-workflow-status)

[Rajesh Singh]

Thanks a lot :)

[Nick]

Maybe hide "create"  button using javascript?

<script type="text/javascript">
AJS.$('.aui-header .aui-button.aui-button-primary.aui-style').hide();
</script>

And then paste this code into the announcement banner

[Rajesh Singh]

Thanks a lot :)