Custom notifications stoped working after JIRA 5.1 upgrade

[Karl Shlayfman]

I am trying to figure out why my custom notifications stopped working after we upgraded to 5.1 JIRA from 4.1.2. All out of the box notifications working just fine.

[jan.dolezal]

Hi Karl,

u mean email notifications ?

• Did you created new velocity templates for that customization ? (are they in templates folder ?)
• All events, listeners and notifications schemes are set right for these templates ?
• If these notifications was proccessed by Jelly, make sure Jelly service is on.
• Try to look to the logs if can you find something useful

[Karl Shlayfman]

yes email notifications. they are not coming from a plug in or any custom templates. It's a custom named generic event with distribution to various groups. event is fired through the workflow. for example "Fire a RM Change Notification Event event that can be processed by the listeners."

[Karl Shlayfman]

it is using generic template

[jan.dolezal]

And that event is listed in events ? Try to look in email-template-id-mappings.xml .

[Karl Shlayfman]

I checked the logs and don't see anything. I also checked email-template-id-mappings.xml and see "Generic Event" is listed. Do you have any other ideas?

[Jobin Kuruvilla [Adaptavist]]

Maybe they were coming from a plugin? Or your customizations are not compatible with 5.1?

[Karl Shlayfman]

they are not coming from a plug in. It's a custom named generic event with distribution to various groups.

[Jobin Kuruvilla [Adaptavist]]

The migrations shouldn't take away any such changes.However, look at the notification scheme to confirm.

What template is used for the mail?

[Jobin Kuruvilla [Adaptavist]]

Any error in the logs? Are you sure the event is fired? Check the workflows to confirm.

[Karl Shlayfman]

it's using generic template.

[Karl Shlayfman]

I checked the logs and don't see anything. I also checked email-template-id-mappings.xml and see "Generic Event" is listed. Do you have any other ideas?

[Aman Saini]

Hi

Can anyone help me with this query?

I want to create email reminder for the users. They should be notified for the time sheets to be completed on a specified time via email.

Is it possible ?

Thanks

Aman