How do I do a full uninstall?

Tom Barbaro July 26, 2012

SourceTree is very confused so I want to reinstall it. I tried deleting the application but that is insufficient because it has information stored somewhere else.

2 answers

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5 votes
Answer accepted
stevestreeting
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July 26, 2012

SourceTree stores user data in standard places which is:

~/Library/Application Support/SourceTree
~/Library/Preferences/com.torusknot.SourceTree*

But if we can help you with the 'confusion' please ask at https://support.atlassian.com - SourceTree shouldn't get in a state where you need to delete your user data.

Mario Hofer May 12, 2014

I just deleted and recopied the app, but I still get a password prompt each time I want to communicate with the server (client server, not Bitbucket or GitHub).

I tried all the other answeres, but didn't help.

Are there any files I can delete - like you mentioned above - without having to redownload the repositories? I'm on Mac OSX.

Kenneth Lewis February 16, 2016

I updated my app today and now it's stuck on install and will not continue.  Can this be fixed or should I delete everything as shown above?SourceTreeBug.jpg

Richard Fellure February 16, 2016

I am having this same issue with the latest update, how can we fix this?

Tommy Chanthaboune February 17, 2016

I am also having the same issue, please advise.

Chihoon Ryu February 17, 2016

I had the same issue after updating sourcetree on OSX. Here's what I did about this.

 

Force close "source tree app".

Open terminal app.

"rm -rf ~/Library/Application\ Support/SourceTree" on terminal app. (This clears ALL INTERNAL DATA of source tree including repo bookmarks)

Start source tree.

 

All repository "bookmarks" are gone.

But local repository data are ok. I added existing local repos again.

Like Wesley Jordan likes this
birnbuazn February 23, 2016

I just successfully

  • force quite SourceTree
  • moved ~/Library/Application Support/SourceTree to the trash
  • reopened SourceTree
  • skipped the setup procedure
  • closed SourceTree
  • put back ~/Library/Application Support/SourceTree from the trash
  • reopened SourceTree
  • logged back in to my account

Guess what: Everything's back to normal. Funny thing.

Like Ivo van Zon likes this
Michael Pumo February 24, 2016

Stefan - Excellent discovery! This worked for me. Thank you.

gustavobretas June 2, 2017

And on the Windows, somebody knows how to do a full uninstall?

I found some files on ~\AppData\Local\Atlassian

Like Jorge Sanchez likes this
Mohamed Ramdan August 15, 2017

C:\Users\<user_name>\AppData\Local\SourceTree also

Ayman Abdelrazak December 6, 2018

Thanks, it solved mine too

Ivo van Zon July 14, 2019

All NT based Windows versions love to hide stuff in all kinds of dark corners in App_Data… Main place to look for hidden stuff

1 vote
neonwarge04 August 26, 2017

Uninstalling from control panel takes awhile for me and it appears it doesn't work. So I went to use CCleaner to remove it. Now I was able to install latest version.

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