Can't log in to JIRA after install

J.F. Beute August 14, 2011

"The Gadget Dashboard bundled plugin is not available. To ensure the Gadget Dashboard plugin is enabled, please contact your <a href="/secure/ContactAdministrators!default.jspa">JIRA administrators</a>.

If you think this message is wrong, please contact your JIRA administrators. "

This is the message I get after installing JIRA on a Linux box (none root account). What to do next?

4 answers

1 accepted

1 vote
Answer accepted
J.F. Beute August 14, 2011

I was confused by some of the requirements. On one page it states JDK 1.6 or higher while on another page it indicates JDK 1.7 isn't supported. I had accidentally installed the 1.7 version and this created all the problems. Installing JDK 1.6.0-26 solved my problems.

0 votes
Penny Wyatt (On Leave to July 2021)
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2011

It sounds like some of the bundled plugins might be missing. These plugins are shipped in a .zip file and are expanded into JIRA_HOME on startup. Could you please have a look in your JIRA_HOME/plugins/.bundled-plugins directory and see if there are any atlassian-gadgets-*.jar plugins there?

Please also check that the user that JIRA is running as has full read/write permissions to JIRA_HOME and its subdirectories. If JIRA has been previously run as a different user, these files may not be accessible.

The stack trace for the ical plugin is unrelated - https://jira.atlassian.com/browse/JRA-24499

0 votes
J.F. Beute August 14, 2011

The first error in cataline.out is:

2011-08-15 13:02:35,881 http-8080-3 INFO anonymous 781x45x1 9s5f9 10.206.21.28 /secure/SetupDatabase.jspa [atlassian.plugin.loaders.ScanningPluginLoader] Plugin Unit: /mds/atlassian/application-data/jira/plugins/.bundled-plugins/jira-ical-feed-1.0.1.jar (1311567502000) created
java.lang.ArrayIndexOutOfBoundsException: -31163
at aQute.lib.osgi.Clazz.parseClassFile(Clazz.java:213)

After a lot of other reported problems:

2011-08-15 13:07:40,013 http-8080-3 INFO anonymous 786x61x1 9s5f9 10.206.21.28 /secure/Setup.jspa [atlassian.plugin.manager.DefaultPluginManager] Disabling com.atlassian.oauth.serviceprovider
2011-08-15 13:07:40,013 http-8080-3 ERROR anonymous 786x61x1 9s5f9 10.206.21.28 /secure/Setup.jspa [atlassian.plugin.manager.PluginEnabler] Unable to start the following plugins due to timeout while waiting for plugin to enable: com.atlassian.streams.core,com.atlassian.streams.actions,com.atlassian.support.stp,com.atlassian.oauth.admin,com.atlassian.oauth.serviceprovider
2011-08-15 13:07:40,109 http-8080-3 INFO anonymous 786x61x1 9s5f9 10.206.21.28 /secure/Setup.jspa [atlassian.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed
2011-08-15 13:07:40,112 http-8080-3 INFO anonymous 786x61x1 9s5f9 10.206.21.28 /secure/Setup.jspa [atlassian.plugin.manager.DefaultPluginManager] Plugin system started in 0:01:05.342

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 14, 2011

Read the application log file - what does that say?

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