JIRA can be integrated with HP Service Manager?

[Mani Chellamuthu]

Created issues can be reflected in JIRA from SM and vice versa

[Anshuman Bakshi]

Is there any update on this  topic ?

[Mani Chellamuthu]

Thanks Simon & Stefan for your valuable suggestions.

[Stefan Kohler]

Yes, this is possible...

We're actually building it as we speak for a customer. It's a JIRA plugin that will update JIRA to reflect changes in HP Service Manager and (later on) visa versa.

Unfortunally I can't share the source code with you, but I can share some of our experiences.

- We choose to have JIRA in controll and build a plugin.
Advantages, direct access to JIRA api, no seperate process, easier to build configuration
Disadvantages, trying to consume a SOAP webservice from JIRA, not so trivial as it should be due to osgi
- Mapping HP Service Manager to JIRA workflow is tricky, you will have to agree on some level of similairity
- We added some customfields types so we can store some metadata to prevent a round-trip :P
- We added the actual connection to HP Service Manager as an one-way Application Link.
Advantages, easy configuration and authorization, easy to switch between dev, test or production.

Come to think of it, building a generic plugin for this kind of intergration is a challenge. If this is something you need (and can get the budget for), get a Atlassian Expert involved, just like our customer did :-)

[Stefan Kohler]

For some ideas on our solution and a few screenshots you can go to http://atlassian.42.nl/display/specialist/Koppeling+met+Service+Desk. It's in Dutch and Google Translate is a bit off, but hopefully it does make sense to you ;-)

[Deleted user]

HI Stefan,

Were you able to achieve this.

Integration of JIRA Service Desk with HP Service Manager?

Would appreciate if you can share some info.

Thanks

Mahesh

[SimonS]

Hi Mani,

Thanks for your email. Glad to hear you are hoping to integrate JIRA with Service Manager!

I'm afraid there are no out-of-the-box plugins or features for JIRA to connect JIRA and HP Quality Center. However, JIRA does come with a number of SOAP and REST APIs that you can use to create tickets:

https://developer.atlassian.com/display/JIRADEV/JIRA+RPC+Services

There is also a discussion on ServerFault on this topic:

http://serverfault.com/questions/185606/experience-in-intergrating-atlassian-jira-with-hps-service-manager-quality-cent

-Simon