How to change issues status on assign

Ekaterina April 12, 2012

Dear sirs,

help me please. How we can change the issue status automatically on it's assignment. For instance when I'm assigning some issue from user A to user B it's status is being changed automatically from In progress to Open?

7 answers

1 accepted

0 votes
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Ekaterina June 9, 2014

We've finally solved this by creation of plugin, that intercept event and make a status change.

huangbe June 11, 2014

Hi,
This plugin you're referring to, did you "create" one yourself like you said?
Or did you successfully used the Script Runner plug-in?

Ekaterina June 15, 2014

I've created this myself.

3 votes
Marco Paleani January 29, 2014

My solution is: Builtin Script Listener from Addon: "Script Runner":

Use a "Fast-track transition an issue"

select the event "Issue Assigned"

choose the related Projec(s)

set the Status where you like to automate at Condition: issue.status.name == 'Acknowledged'

set Action you like. e.g. open(101) (check your workflow)

only issue: sometimes you need to reload the page to see the statuschange

Sam February 8, 2018

Hi,

Can you please help me create a groovy script:

If Assignee field was changed from "Unassigned"

then

move an issue to "status name"

 

I'm trying to use "Fast-track transition an issue"

Events: Issue Assigned

Condition: I'm not sure

Action: status name

 

Thank you

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2 votes
Tom Moors
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April 12, 2012

Hi Evgenly,

You can accomplish this with the Jira Toolkit plugin (https://plugins.atlassian.com/5142):

This plugin comes with a very powerful feature, the AutoTransitionListener. More information can be found here: https://studio.plugins.atlassian.com/wiki/display/JTOOL/Auto+Transition+Listener

Basically it comes down to this:

  • You configure the listener to listen to:
    1. assign events..
    2. on issues in your specific project..
    3. in the status "In Progress"
  • And provide the transition that needs to be triggered (e.g. "Stop progress"), this transition will bring your issue back to the "Open" status.

If this might not be good enough, it's possible to accomplish it with some scripting - but let me know how this one goes!

Cheers,

Tom

0 votes
Marco Paleani June 3, 2014

Script Runner still works with latest Version of JIRA

0 votes
huangbe June 3, 2014

Hi,

This question seems to be 1 year old.

I am now wanting the same function. As in when I click on "Assign" button, I want the status to move to "Open" instead of having to click on workflow to achieve this.

So which of the above suggest works?

I tried to look into https://plugins.atlassian.com/5142, it's giving me a page not found.

0 votes
Ekaterina January 29, 2014

Thank you so much! :)

0 votes
Ramiro Pointis
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April 12, 2012

A solution could be modify the workflow adding a step with the name 'Assign issue' that goes from 'In Progress' to 'Open'. But you will need to verify because it could be redundant with the option 'Assign' .

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