Change of instance name

[Manuel Heidler]

Dear Atlassian team,

as we will change our company name in the next month we have to adjust the name of our ondemand instance.

We're not allowed to use the name furthermore, so the URL has to be different.

How can I change the name of the instance?

Best,

Manuel

[Abdoulaye Kindy Diallo]

This is a Restricted Function in Atlassian OnDemand . As per policy:

Custom Domains — Your instance will be accessible at https://<account_name>.atlassian.net, where <account_name> is a unique word you specify when signing up. Use of custom domain names is not currently supported.

Changing Domains — Currently we're unable to change your Atlassian OnDemand domain after the instance has been created. Please choose carefully when signing up.

The workaround would be to have Atlassian sales (sales@atlassian.com) delete your current instance if you don't need the content and you sign up for a new one with a new <account_name> .

Hope that helps :)

[Manuel Heidler]

Well, I know this, but the suggested solution by deleting and signing up new is not what I'm looking for and what is not creating real value to customers.

Something to think about: Do you think we pay 8k € per year for something we don't need?
Don't get me wrong here, but I would never propose something like this to a customer who pays a lot of money every year for our product.

Can't we use something like an export and import feature?

[Jobin Kuruvilla [Adaptavist]]

You should raise a ticket with Atlassian support. I am sure they will be happy to help.