How do I automatically set the due date on transition?

[Brendan Clough]

Trying to set up a workflow so that as it transitions between two statuses it automatically updates the tasks due date. Is this possible without script runner?

[Sam Hall · Accepted solution]

One possible workaround to do this in JIRA Cloud:

• Raise a support request to ask Atlassian to enable the JIRA Suite Utilities add-on (see https://answers.atlassian.com/questions/44081096).
• This will give you post-functions called Update Issue Custom Field and Copy Value From Other Field.
• The Update Issue Custom Field post-function doesn't allow update of "Due Date", because it is a system field not a custom field, so...
• Create a custom field called "Temporary Date" and update that, then use Copy Value From Other Field to copy the value to "Due Date". So you end up post-functions something like the example below:
  
  cloud-due-date-update.jpg

Information on the Update Issue Custom Field post-function is here, which is where I found to use %%CURRENT_DATETIME%% to set current date. Not sure how flexible it will be regarding setting fixed dates or doing calculations. Probably needs a bit of experimentation to see what is possible: https://jsutil.atlassian.net/wiki/display/JSUTIL/JIRA+Suite+Utilities+Workflow+Post-Functions#JIRASuiteUtilitiesWorkflowPost-Functions-UpdateIssueCustomFieldPost-Function

Hope this is useful.

Sam

[TSD Group]

It helps! Thanks!

[nils_karlstrom]

You can vote for this issue about the problem: https://jira.atlassian.com/browse/JRACLOUD-82744 

[Alexander Richter]

do you have the "Copy a parsed text to a field" post function. Not sure if it is standard or from an AddOn.

With that you can change the due date within the transition.

[Sam Hall]

I think the "Copy a parsed text to a field" post function comes from the JIRA Workflow Toolbox add-on, which is server only sadly.

[Brendan Clough]

Yeah i think either developing my own add-in, or going down the scriptrunner route is the only option. Oh well...