Using LDAP in JIRA, when a user changes their name in LDAP, a new account is created in JIRA.

[Greg Chandler]

Shouldn't the user's name in JIRA change to match the name in Active Directory?

[Aspect Infra Team · Accepted solution]

there is no way for JIRA to know this is a changed name ( id ) in LDAP and not a new one. For JIRA username ( login name ) is primary key. so if you change it JIRA thinks it's just another user.

but if you change in LDAP only fields that in JIRA configured as First, Last and Display names and preserv username - JIRA will show new name in issues

if you schange username in LDAP you need update JIRA DB by SQL querry replacing old username with a new one

AFAIK this is cwd_user table

[Rumceisz]

Hi,

I have similar question: we use common usernames in LDAP and Jira. So the usernames are constant but in many cases the Last Name of the user changes and also his/her email address. Both can the user change in their Profile I know but many times they forget to update their personal details in Jira.

Do you know a feature which updates at least the email address?

Thanks in advance!
Rumi

[Manse Wolken]

You could try to user the scriptrunner plugin. I use it for changing loginnames "has a built in script for that task", but you would have to write your own script, for checking for LDAP changes...