How to prevent duplicated outgoing mail on notification

Viesturs Proškins March 25, 2012

Is it possible to configure JIRA, to stop sending out duplicated mail messages?

For example, i have definied that in case of comment, e-mail should be sent to Assigne, reporter & watchers. Assuming, that i have assigned issue to my self, i would like to receive only one notification, not two, one as assigne, second as reporter and so on.

In some notification cases, there are situations, where on action somebody recieves up to four notifications, and this is the point where it loose sence - it is more like spam, not notification.

Yes, plan B is to reduce cases of notification, but i suppouse there are methods, how to check, that, for example, notifier == assignee, so lets send only one mail.

Ideas?

Maybe i should post this to official Atlassian support ?

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Rumceisz June 3, 2012

Hi All,

not sure that it is similar problem but we get duplicated emails from a subscription. We checked everything: only one username with the particular email address.

0 votes
Viesturs Proškins March 25, 2012

Problems are made with 3rd party plugins, not from JIRA core, in some case, JIRA General notification event are called twice or more.

0 votes
Henning Tietgens
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March 25, 2012

Do you use your email for more than one user? Email notifications are not combined by email, but by user.

Viesturs Proškins March 25, 2012

Looks like problems are not with default JRIA functionality, duplicated content is when i use some extra plugins, for example, bonfire at begining creates issue, then updates.

So spam :(

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Radek Kantor
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March 25, 2012

Hi,

I think, that email notification recipients are implemented in the set by user name and so no duplicates should be present.

For mee it looks like you have catch more than one event and send the same notifications twice. Check notification scheme setting.

You can set in the user profile, if you want notify own changes, but this is something different.

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Viesturs Proškins March 25, 2012

There is screenshot of my current notification scheme which generates multiple/duplicated mails per action. http://screencast.com/t/SuUcoUmFNt5

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