Reopening Issue By Mail

[ismail gumus]

We have a helpdesk, they handle the issues/comments which are created from mail. We would like our customers to reopen the closed/resolved issues. I installed Jira Toolkit Plugin for that and made some configurations. We get the comments by mail but status still stays resolved. I looked at the logs and figured out that error.

"2012-03-23 08:50:08,162 http-80-7 ERROR username 530x40868x1 187l3qv xx.2xx.1x5.1x1 /secure/admin/EditListener.jspa [atlassian.jira.event.DefaultListenerManager] Could not configure listener: Listener className:com.atlassian.jira.toolkit.listener.AutoTransitionListener

com.atlassian.jira.event.ListenerException: Could not create listener for class: com.atlassian.jira.toolkit.listener.AutoTransitionListener"

How can I resolve that problem?

Best Regards

Ismail

[Andy Brook [Plugin People]]

agree, documentation is a weakness at the moment, work in progress. To configure reopen a resolved issue on comment, set the following:

Use first word only worfklow name match	ON
onCreated Workflow advance action	start
onComment Workflow advance action	reopen
onComment advance from States	resolved
Workflow Resolution:	fixed

[Anton Romm]

We have a similar problem with JIRA Toolkit Plugin.

Auto Transition Listener do not do transition when we get the comments by mail.

Could you help us, please?

• JIRA 6.1.1
• JIRA Toolkit Plugin 0.35.7

[ismail gumus]

I use JIRA 5.0 download release.

I have JEMH evaluation licence, but I didn't like it's documentation. It is hard to configure it with existing documentation.

[Andy Brook [Plugin People]]

Sounds like there is a supporting JAR/class missing, or pehaps isnt compatible with your JIRA release (which is?), did you add required JAR's to WEB-INF/lib and restart? Failing that, JEMH has an onComment workflow advance action, so could also reopen resolved issues.