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I have a JIRA Ondemand/Studio instance with built in SVN repositories. I need to know how often my SVN repositories are backed up and how can I retrieve them if required.
Is there any consolidated document explaining the backup policy in detail?
We can provide a full subversion export. The customer has just to submit a request for that throug SAC . Besides that, the svnsync could also be used to mirror the repo. This support is intended for Internal SVN repo. As for external SVN repo. support, there is a feature request .
May be this helps as a start :)
Have a look at http://confluence.atlassian.com/display/AOD/About+Your+Data for the general backup policy and
http://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand#RestrictedFunctionsinAtlassianOnDemand-Subversion for details of how to ask Atlassian Support to create a backup for you.
I hope that answers the question?