Public signup failing: "Unable to add access as there are no default groups for JIRA administration."

Dominic Watson September 7, 2016

When users attempt signup on our cloud hosted JIRA instance, final signup fails with the message:

> Unable to add access as there are no default groups for JIRA administration.

It also provides a link to "Configure default groups"  which takes you to: /admin/accessconfig. This screen prevents you from adding any "default" groups to "JIRA administration" (which makes sense).

Any ideas what's going on here? (we have not had problems before with signup and have not changed any configuration to our knowledge - just noticed today).

TIA

Dominic

Screenshots:
image2016-9-8 9:44:51.png
image2016-9-8 9:43:56.pngimage2016-9-8 9:44:7.png

4 answers

1 accepted

2 votes
Answer accepted
Mauro Badii
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 8, 2016

The problem is being worked on https://jira.atlassian.com/browse/JRA-62479

0 votes
Maurizio Pillitu September 8, 2016

Works for me now.

0 votes
Ed Letifov _TechTime - New Zealand_
Rising Star
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September 8, 2016

This affects our customers too. I've raised a P1 ticket with Atlassian Support

0 votes
Tibor Hegyi _META-INF_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 7, 2016

Hi,

An hour ago I asked the same smile

https://answers.atlassian.com/questions/41464335

So I'm eager to understand what's wrong, but it now sounds like a more general issue.

Tibor

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