Blank Customer Servicedesk Screen

[Wilco Swart]

After upgrading to JIRA 7.2.0 all Servicedesk screens are blank. Any idea what went worng?

[Wilco Swart · Accepted solution]

Yes, it appeared to be a plugin (Database Custom Field) that caused the problem. After disabling the plugin it worked again.

[Steven F Behnke]

Thanks for sharing your resolution!

[Andreas Beutel]

They're working on this and already provide a working snapshot of the plugin fixing the issue. https://bugs.kepler-rominfo.com/browse/DBCF-247

[Petar Petrov (Appfire)]

Did you also upgrade to Service Desk 3.2? It's the only supported version on JIRA 7.2.

[Wilco Swart]

Servicedesk 3.2.0 is installed (it already was installed before the upgrade).

[Petar Petrov (Appfire)]

Then look at the atlassian-jira.log file - there should be clues if something is going wrong on the backend. Also look for errors in the browser console.

[Wilco Swart]

The browser console shows the following error:

stack "Error: A definition of type \"c\" with the ID of \"js-tooltip\" already exists.\n   at c (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:2839:450)\n   at i.install (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:3263:537)\n   at Anonymous function (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:7359:658)\n   at Global code (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:7359:2)"

[Wilco Swart]

There are no errors in Atlassian-jira.log file when the page is retrieved.

[Petar Petrov (Appfire)]

Try a hard refresh (ctrl+r on Windows and cmd+r on mac with Chrome) to clear the browser cache. If the problem persists, open a support case with Atlassian.

[Wilco Swart]

Does not solve the problem. I opened a support case.

Thanks for your support so far.

[Andreas Beutel]

Could Atlassian Support solve this issue for you?