Unable to start free trail of GreenHopper in JIRA 5 trial

[Liam Routt]

I have just started looking at JIRA. On my home dashboard there is a link to "start a trial of greenhopper" which I have tried, but every time, I see:

Failed to obtain the details of plugin with key com.pyxis.greenhopper.jira-key. Status: 404. URL: http://onix:8080/rest/plugins/1.0/available/com.pyxis.greenhopper.jira-key.

Our host machine is called onix, and JIRA is indeed running on port 8080. My problem may be due to our firewalling, but I'm unsure what access I need to obtain from my sysadmin.

Any advice appreciated.

[danuid]

Please also check your system time. Fixed my same problem when I updated my Linux machine time.

[Marco Pfattner]

Same problem here. A request to localhost is performed, but HTTP 404 is returned, this happens for all plugins, not just Greenhopper. The plugin search is ok, but when clicking on the plugin an error is produced. I'm behind a firewall but don't need a proxy:

1. Request URL:
   http://localhost:8080/rest/plugins/1.0/available?q=greenhopper&start-index=0&max-results=25&_=1344452310307
2. Request Method:
   GET
3. Status Code:
   200 OK

1. Request URL:
   http://localhost:8080/rest/plugins/1.0/available/com.pyxis.greenhopper.jira-key?_=1344452317158
2. Request Method:
   GET
3. Status Code:
   404 Not Found

And the access log:

127.0.0.1 1258x1069x1 marco@xxxxx [08/Aug/2012:20:58:32 +0200] "GET /rest/plugins/1.0/available?q=greenhopper&start-index=0&max-results=25&_=1344452310307 HTTP/1.1" 200 5934 1848 "http://localhost:8080/plugins/servlet/upm" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_0) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.57 Safari/537.1" "19fyof9"

127.0.0.1 1258x1070x1 marco@xxxxx [08/Aug/2012:20:58:37 +0200] "GET /rest/plugins/1.0/available/com.pyxis.greenhopper.jira-key?_=1344452317158 HTTP/1.1" 404 4585 526 "http://localhost:8080/plugins/servlet/upm" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_0) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.57 Safari/537.1" "19fyof9"

[danuid]

I had the exact same issue as you, and it turns out that I forgot to update the system time! The system time was more than 10 years ago, and somehow it messed up the market place!

[Liam Routt]

I went to the plugin exchange and downloaded GreenHopper manually, then went into the plugins section of administration and in the install panel I used the upload plugin feature to upload and install it.

I don't know why it was unable to be found, nor do I understand the message I was getting, as it is clear that other data is coming from network queries.

But for now, at least, this appears to be resolved, in that I can use GreenHopper.

Thanks for the advice.

[Andrew Frayling]

Hi Liam, If your JIRA server is behind a firewall and your organisation allows traffic to the Internet via a proxy server you can configure JIRA to use your proxy by following the instructions at http://confluence.atlassian.com/display/JIRAKB/Configure+Web+Proxy+Support+for+JIRA Or it could be that JIRA thinks Greenhopper is installed, but it isn't (Greenhopper used to be bundled, but isn't as of JIRA 5), follow the instructions at http://confluence.atlassian.com/display/JIRA/Managing+JIRA%27s+Plugins to access the plugin manager to check if it's installed and download by searching from the Install tab if it isn't. Hope that helps. Andrew.

[Liam Routt]

I can't find GreenHopper anywhere in the plugins list at all. I've looked in the Install list and in the Manage Existing system list. That is somewhat odd it seems to me.