JIRA HipChat Discussions - How to fully disable

[John Waller]

I recently installed the JIRA HipChat Discussions add-on to take it for a test drive. The team decided that this add on is not beneficial so I uninstalled it. However, the "HIpchat Discussions" section is still showing on every JIRA ticket. I did a reindex after uninstalling. How do I get rid of this unwanted functionality?

[Carlos Khatchikian]

There are 3 plugins that you need to disable to be able to remove HipChat integration entirely.

base-hipchat-integration-api

base-hipchat-integration-plugin

hipchat-for-jira.

If you disable those 3 that is all.

BUT, and this is a BIG BUT...you need to be 100% sure that you've never set a workflow with the HipChat Trigger, if you did then JIRA will be unable to start. 

[John Waller]

I do not wish to disable the basic JIRA plugins for hipchat. These I believe are supported by Atlassian.

I am referring only to the "JIRA  HipChat Discussions" add on. This is not formally supported.

[Carlos Khatchikian]

There was an addon called "HipChat Discussions" which we do not support, and that one is an old addon relying on the old type of connection.

I think the panels have the same name.

Can you post a picture of the panel so I can see which of the addons is generating the panel?

[John Waller]

See attachment. When I disabled "HipChat Discussions" the function in the red circle, labled "HipChat Discussions", went away (which is good because I couldn't get it to work via configuration) but the functions in the purple circle, labled "HipChat discussions" (lowercase 'd' on this one), did not go away.

[Carlos Khatchikian]

OK Perfect, just what I thought then.

The red circle is the HipChat Discussions plugin : https://marketplace.atlassian.com/plugins/jira-hipchat-discussions-connect/cloud/overview. You can remove that addon

The purple circle is the Atlassian supported plugin. To remove the purple one you need to disable the addons I said in my previous comments. Or, you could remove the view like I show below.

You have 2 different plugins that are shown here.

Disabling the UI.png

And disable this:

Disable UI 2.png

[John Waller]

Thank you Carlos!

[Philip Schlesinger]

How does one disable the HipChat Discussion section for all users in an out-of-the-box JIRA Cloud instance?  The only HipChat add-ons are System Add-ons and there is no option to disable those.

[Martin Gregory]

Same problem here: HipChat was installed for a test run on a cloud instance, then removed.  This "

HipChat discussions

Confirm access to your HipChat account for more information.

section remains on tickets.

[Frederic Baud]

Hi @Carlos Khatchikian  and team,

I am in the same situation as John and what I did was to disable then uninstall all HipChat related addons (on JIRA and Confluence). All went well up until I had to restart the applications.

What a surprise when I found out that following their respective restart, all HipChat addons were back on the addons list. I repeated the above steps, restarted but again, the addons were back and active.

Any suggestion on how to really and permanently remove HipChat ?

Cheers, Fred

[Norman Atashbar]

Could you please contact support for further investigation?

Regards,

Norman

[John Waller]

FYI: https://jira.atlassian.com/browse/JRA-59594 has been created as a feature request for adding permissions around who can view and perform the "Create Room" action

[John Waller]

Thanks for clarifying what belongs to the Discussions plugin versus the standard plugin. I was having trouble grasping the fact that the "Hip Chat Discussions" view was a standard module and not part of the Discussions plugin.

I disabled the modules as you suggested (Thank you for the scren shots) and I believe I am all set.

I wish there was a module for just removing the "Create room" feature rather than having to hide the entire view issue panel but for now I hid the entire panel.

Thank you so much for your help Carlos!