JIRA Ticket details are not listed in Bamboo Plan

[Anthony Anthony]

I've configured the Application Links between my Bamboo and JIRA servers, and the comments on Bamboo Builds link to the JIRA tickets. I also am using JIRA as a User Server for my Bamboo server. When I am not logged in to the Bamboo Server, the Issues tab of a Bamboo build shows me the full details for the JIRA tickets. When I log in with a Bamboo Administrator, I no longer see the JIRA details on the Issues tab, I only get "Could not obtain issue details from JIRA". If I click the link to the JIRA ticket on the Issues tab, I get "Unable to find application link for the supplied parameters." Is there something extra that I need to configure for the Application Link to be used by a logged in user?

Jira version 4.4.3

Bamboo version 3.4.3

[Tom Towkach · Accepted solution]

I had the same problem. I added /rest on the incomming on both sides, and that didn't fix it, so I added all of these:

/secure/CreateSubTaskIssueDetails.jspa
/browse/
/rest
/plugins/servlet/applinks/whoami
/plugins/servlet/streams
/rpc/soap
/sr/jira.issueviews:searchrequest
/secure/RunPortlet

That one change resolved the problem for me.

[Dirk Rauscher]

Two years later, still still fixed it for me, and actually several other issues all being related to Application Links.

[Thomas Towkach]

Glad to hear. A recent upgrade to the Bamboo 5.5.1 w/JIRA 6.2.2 brought me back to my own answer. .

[Gretchen]

I'd look at your user access rights. Does your admin user have access to the projects in jira?

[Jack Dale]

Any updates? We are having the same issues

[Robert Young]

We have exactly the same issue, however adding the above on the incoming pattern didn't help. Does anyone have any other ideas? We are losing the will to live currently...

[James Dumay]

Hi Anthony, could you please get in touch with our support people? They should be able to help you out much more quickly :)

[Anthony Anthony]

Few more details, I tried changing the Incoming and Outgoing Authentication types on my Bamboo Server. When I removed the Basic Access type from my Outgoing, the JIRA Details for an anonymous user were no longer showing. I've also tried adding the following lines to the URL Patterns of the Trusted Application link:

/rest
/sr/jira.issueviews:searchrequest-xml
/plugins/servlet/streams
/rpc/soap
/secure/RunPortlet

I also watched the logs as I made the connection with an anonymous user and with a named user, and noticed that the anonymous is identified by IP, where as the named user is identified by name.

Named:

2012-02-14 10:49:25,525 INFO [qtp63370617-12] [AccessLogFilter] bambooadmin GET http://oscbamboo01:8085/project/jiraRedirect.action?jiraIssueKey=OSDRAGON-412 50730kb

Anonymous:

2012-02-14 10:54:15,177 INFO [qtp63370617-33575] [AccessLogFilter] 10.0.0.113 GET http://oscbamboo01:8085/project/jiraRedirect.action?jiraIssueKey=OSDRAGON-412 62914kb

It seems to me that the named user does not have access to use the Application Link. Is there a URL Pattern I am missing or a setting I have overlooked?