Broken images

Christian Christian February 1, 2012

Dear all!

We have freshly installed Confluence 4.1.3 in our company and when I try to "copy / paste" an image from a picture editor or from a screenshot tool I only do see a red rectangle showing "broken image" with FF 10. If I use IE8 I do not even see anything when using right mouse "Paste" or CTRL-V.

As Confluence is advertised with "it just works" I assume that some settings are missing?

Anyone an idea?

thanks,

Christian

19 answers

1 accepted

6 votes
Answer accepted
Joe Clark
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 2, 2012

Hi Christian,

It looks like this feature is not working with the latest Firefox update (FF 10). I've just created a bug report for you here: https://jira.atlassian.com/browse/CONF-24567

You can vote for the issue and/or watch the issue to be notified of its progress.

Christian Czaia _Decadis AG_
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February 2, 2012

Thanks Joseph.

Just out of curiosity, are there any plans to reduce those compatibility issues? I mean Firefox is throwing out a major release every few weeks and every time it seems to have a major impact on some core functionalities in Confluence. I will be updating a customer's Confluence instance today, happy that drag&drop of attachments (with FF 7, 8 and 9) is working again since 4.1.3 https://jira.atlassian.com/browse/CONF-23360 and now I have to tell those people (again) not to upgrade their Firefox. Since not every company has a centralized software distribution it's almost impossible to avoid that people randomly update their browsers... Could Atlassian give out some advice on a regular basis on which should be the current "browser of choice"? Thanks anyway.

Cheers Christian

P.S. If I was searching for this bug in JIRA I would probably look in the "Browser Support" Component.

Joe Clark
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2012

(The bug triager has now added the browser support component :-) )

We're still looking at ways we can improve our current problems with Firefox version incompatibilities. The decision by Mozilla to release new versions so frequently has really been a curve-ball for us (and I imagine for others as well). At this stage, I think the best thing to do would be to add a watch to our Supported Platforms document - http://confluence.atlassian.com/display/DOC/Supported+Platforms which should be kept reasonably well up-to-date.

Noumenon72 January 30, 2020

This bug is clearly back, so please consider editing your answer to make clear that it solved the 2012 issue but not the 2017 issue.

Nic Brough -Adaptavist-
Community Leader
Community Leader
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February 1, 2020

Or you could just read the dates on the post. 

No-one has the time or desire to update old questions - there's millions of them!

Noumenon72 February 1, 2020

StackOverflow answerers do update stale answers sometimes, to help the users. I guess it's not your problem, it's just that this site allows such long comments we don't immediately see the more recent answer with more upvotes, like we would on StackOverflow.

Nic Brough -Adaptavist-
Community Leader
Community Leader
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February 2, 2020

2.5 million people visit the community every month, and several thousand questions are asked every month.  None of us are going to maintain that body of text, you're asking for millions of hours from volunteers.

I've asked the community team if there is a way to stop comments on posts over a few months old.

Just look at the date on the post.  It's not that hard to do.

9 votes
sethwill February 8, 2017

Still happens even now Feb 2017, and in Chrome you can't even paste an image any more.  Version 56.0.2924.87 (64-bit)

elliot gimple February 24, 2017

Having the same issue as described by Seth anyone know how to resolve it?

Like Scott Smith likes this
Arthur Vogel March 20, 2017

Same to me. Chrome can't even paste from memory and both safari and safari technology preview show the broken image error after publishing the page. The workaround to first save every item before uploading it is extremely slow. Please get this issue fixed Atlassian.

Like # people like this
Maria Hauer July 4, 2017

Still same issue here for IE 11 and also Chrome 59.0.3071.115 (64-bit)

David Watson July 6, 2017

Just updated to 59.0.3071.115... same Issue

Matthew Lindfield Seager August 8, 2017

I'm getting the same symptoms as Arthur Vogel reported in March. I'm using Safari Version 11.0 (13604.1.31.2) on macOS High Sierra

Vitalii Vorontsov April 5, 2018

Lack of this core functionality to copy/paste images creates very bad customer experience of using Confluence as a product on a daily basis.

Uploading images one by one is not acceptable in 2018.

Atlassian, please fix this issue which was reported and is dated back to 2012.

 

Thank you!

Like # people like this
sean_s_singular July 22, 2018

I don't understand why this question has an "accepted answer". I tried Edge, Chrome, and Firefox and couldn't copy and paste images.

Like Noumenon72 likes this
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 22, 2018

Because the bug report answered the question, six years ago.

Lokender Jain June 13, 2019

I am facing the same issue. Why just it can't take a copy-paste image. It's highly irritating to post each and every image using the upload option. 

Like Noumenon72 likes this
5 votes
daniel.caine July 9, 2019

Not working as of July 2019. Seriously... 7 years to fix a bug for copying and pasting images?!

4 votes
Tayger June 1, 2019

The problem is not fixed: As of May 2019 I have this problem too (see attachment). I have added svg images into a table.The weird thing:

As soon as I switch to edit mode I can see the images (svg graphics) again. I also can see the images in the Confluence app on m iPhone (assuming they are not in cache).

The problem persists even on re-uploading/re-inserting the images.

This error occurs at least in Safari Version 12.1 (14607.1.40.1.4) on Mac

Regards

brokenimage.png

2 votes
Miranda Tan May 13, 2016

have it with chrome  50.0.2661.94 m

1 vote
Mandaaar January 16, 2020

Hellooo - I was having this "Broken Image" issue with a .JPEG file that I had saved.

I had a funny character in the file name (In my case it was "&"), once I removed this the image loaded with no issue.

Might be worth double checking if your image has any strange issues.

1 vote
Deleted user November 27, 2019
1 vote
Adam Sieting November 20, 2019

Also having this issue. I copy and pasted a note from Onenote, and email, and some other things and they all show up fine in the edit but once I preview or publish they break. Latest version of Chrome. Version 78.0.3904.97 (Official Build) (64-bit)

1 vote
Deleted user November 19, 2019

I still having issues loading images to a page. The image is visible until i hit publish then the image links get broken. The third time i tried uploading the images it worked. Tried both to drag and drop and browse computer.

Using Chrome:
Version 78.0.3904.70 (Official Build) (64-bit)

Adam Sieting November 20, 2019

Firefox 70.0.01 same thing

Like Noumenon72 likes this
1 vote
Jan S. February 11, 2014

We use FF25 and it doesn't work there as well.
Same problem with IE8.

When will this topic be solved?

Joe Clark
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2014

Hi Jan. As you can see in the linked JIRA issue (https://jira.atlassian.com/browse/CONF-29799) it was fixed in Confluence 5.2.4.

If you are still experiencing this problem you can create a new bug report on jira.atlassian.com

0 votes
Byron Tik August 4, 2020

REFRESH YOUR BROWSER PAGE CACHE
I had an issue with broken links when I moved images locally, I found out it is the Cache on the user's browser side. Ctrl-f5 (cache refresh in Chrome) fixed this for me.

0 votes
A7DC July 10, 2019

It also doesn't work if you try and drag and drop a .png from preview into the upload field. If you select the same .png from the file browser then it works. 

0 votes
Sean Shannon April 18, 2019

I think it depends on how the clipboard represents the data.  I had an image in Powerpoint that I copied and pasted, and it didn't work.  Then I used the window Snipping Tool, and when I pasted, a progress bar appeared, and it worked fine.

0 votes
Adam Hwang March 21, 2019

Broken for me in Chrome 72 and copy/pasting data-uri images

0 votes
Lisa Rahder July 30, 2013

Only way around this is cludgey... Save your image as a jpg, then upload image into Confluence. Direct paste from memory, which wroked in the past, now fails in all browsers...

0 votes
Joe Clark
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2013

To those of you who are re-experiencing this problem with recent versions of Firefox (Firefox 22.x), the bug report for this problem is here: https://jira.atlassian.com/browse/CONF-29799

0 votes
Sam Warren July 7, 2013

Same issue here as well. If I copy and paste the image in Chrome and save, the image displays in IE and Firefox fine but copying and pasting an image in firefox causes it to display 'broken image' instead.

0 votes
Jeffery Shaughnessy July 1, 2013

Experiencing same issue in Firefox, July 2013.

Oddly enough, this feature was working on Friday, now it's Tuesday and Firefox must have updated over the weekend... still working perfectly in Chrome and totally non-functional in IE8.

0 votes
Lisa Rahder June 25, 2013

(... experiencing same issue in Firefox now, June 2013)

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