We are currently evaluating JIRA Service Desk as a replacement solution for our Customer Incident Management Ticketing solution. We currently use JIRA and Confluence as tools to manage our software development workflow. Does anyone know of reputable Atlassian Consultants/firms who can assist us with this evaluation to ensure it meets our needs, design and plugins for those requirements not included in core product? We are located in the US; DC metropolitan area and would ideally like consultant to be located on East Coast as well.
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