Change the project issues page

Suhail Wani November 26, 2015

On the project homepages, there are reports of issues grouped by "unresolved". There are "no issues" shown since the field no longer exists for us. can we remove these views or better yet, replacing them with open or in progress status by assignee, by priority, by component, and by issue type.
On the project home page under filters, unresolved and resolved recently are still there and they produce no issues. See if these can be suppressed.

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Nic Brough -Adaptavist-
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November 26, 2015

No.

To remove those, you'd need to hack several parts of JIRA in its core code. 

Worse, you'd actually need to rewrite a good swathe of the back end as well, and a good chunk of all the add-ons.  What you are doing here is completely broken and you need to stop doing it.

JIRA, and all its add-ons have a basic concept of "this needs something doing" and "this is done".  That is entirely based on the resolution.  So saying "we won't use resolution" simply breaks everything.  Your issues, as far as the entire Atlassian ecosystem is concerned, are open.  Status is irrelevant.  What you are doing with them is irrelevant.  They're open.

You need to start using the resolution field correctly.   This is not too hard if you don't want to use it as intended (i.e. chosen by users on closing issues).  Go through your workflows and identify where the issues are open and where they are closed and then add post-functions to each transition that goes from one side to the other.  On the way into "closed" status, put in "set resolution to fixed", and on the way out of "closed" status, put in "clear resolution".

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 26, 2015

I also should have said - you can then mostly hide the resolution. You'll still see it on issues, and places like the project summary reports. But the reporting will be accurate and useful, even if you do have an effectively useless field appearing in a few places.

Suhail Wani November 27, 2015

i have added the post functions in the workflow, which we commonly do to change the status of resolution field. i have just hid the resolution field through field configuration as i know it cannot be removed. And yes i can see the field in the notifications although it is hidden. So, i would conclude it like this, this is something that can be done from the coding change and cannot be done from the configuration?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 27, 2015

Yes, that's the closest you can get without rewriting JIRA and its add-ons

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