Do filter subscriptions pull their results from cache?

[Chris Solgat]

We have a filter subscription that goes out once per day.  In the email sent, it displays the contents of a custom field (Scripted Field to be exact).  The problem is that even though the field has updated, the email still contains the old information.  It only seems to update after a re-index.  Any ideas on how to stop this?

[Kristian Walker _Adaptavist_]

Hi Chris,

Is this issue with the scripted field containing cached values for the issue. If so you may want to add the following code below the import statements for the scripted field in order to disable the caching of values for the scripted fields on issues.

enableCache = {-> false}

More information can be found in the documentation here.

I hope this helps.

Thanks

Kristian

[Thanos Batagiannis _Adaptavist_]

Hi Chris, Could you please send the script you use in order to update and save the scripted field ?

[Chris Solgat]

This may be related to when the "searchrequest" index is updated at the end of a system re-index. I tried re-indexing just the project and it didn't help. Is there a way to trigger the searchrequest index to be updated?