After update the Zendesk connector and service rocket plugins we are getting the error below when sharing the ticket from zendesk to jira. We alredy tried to remove, reinstall the plugins and rebuild the integration but the same error is presented. Any light about this and how to fix?
{ "ObjectType" : "ticket", "Conditions" : { "field" : "ID", "operator" : "=", "values" : [ "870" ] }, "OrderBy" : "null" } |
Transaction Logs | |||
ID | Time | Level | Message |
446 | 2015-10-07 16:56:35.0 | WARN | org.codehaus.jackson.JsonParseException: Numeric value (2189924067) out of range of int at [Source: java.io.StringReader@26d33790; line: 1, column: 1592] |
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Contact support@zendesk.com and they will send you a the 2.2.13 fix. After install this fix everything is working ok here! Details here: https://support.zendesk.com/hc/en-us/community/posts/205484918-Jira-on-premise-integration-error-JsonParseException-Numeric-value-2189924067-out-of-range-of-int-at-#community_comment_207985117
I'm having the exact same problem. No idea how to fix it.
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