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Error sharing ticket from Zendesk to Jira after update pluguins

Eduardo Cirino October 7, 2015

After update the Zendesk connector and service rocket plugins we are getting the error below when sharing the ticket from zendesk to jira. We alredy tried to remove, reinstall the plugins and rebuild the integration but the same error is presented. Any light about this and how to fix?

 

{
  "ObjectType" : "ticket",
  "Conditions" : {
    "field" : "ID",
    "operator" : "=",
    "values" : [ "870" ]
  },
  "OrderBy" : "null"
}

Transaction Logs

ID

Time

Level

Message

446

2015-10-07 16:56:35.0

WARN

org.codehaus.jackson.JsonParseException: Numeric value (2189924067) out of range of int at [Source: java.io.StringReader@26d33790; line: 1, column: 1592]

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0 votes
Eduardo Cirino October 9, 2015

Contact support@zendesk.com and they will send you a the 2.2.13 fix. After install this fix everything is working ok here! Details here: https://support.zendesk.com/hc/en-us/community/posts/205484918-Jira-on-premise-integration-error-JsonParseException-Numeric-value-2189924067-out-of-range-of-int-at-#community_comment_207985117

0 votes
Oscar Gala Grano October 9, 2015

I'm having the exact same problem. No idea how to fix it.

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