Service Desk Changes

Paul Dokken October 6, 2015

What changes have been made to the Customer Portal in Service Desk 3? We would like to have more flexibility for field types. Specifically we would like a password type text box that only displays "*" when text is typed. Also, we would like to have a kiosk version of a customer portal that as soon as they click create it creates the issue then logs the user off. Our users forget to logoff and the next user creates an issue as the previous user. Is there a way to do this in SD?

2 answers

0 votes
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 8, 2015

Hello Paul,
As some users forget to logoff in your case, you can also adjust the session timeout according to your organization described in the following link:

https://confluence.atlassian.com/display/JIRAKB/How+to+change+the+default+session+timeout

 

0 votes
Scott Beeson
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 7, 2015

I haven't even been able to find a dedicated page to the new JIRA Service Desk yet. I found a comparison of Software Vs Core, but no SD.

Suggest an answer

Log in or Sign up to answer