How do I Fast-track transition an issue so that after 72 hours or better yet 3 working days it auto transitions to the next status?
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You can also use the "Escalation Service" which is well documented here: https://scriptrunner.adaptavist.com/latest/jira/quickstart.html
There are many ways you can do this.
One way is to use JIRA Automation plugin. Create a "trigger" which uses a JQL query to find issues that have been in a state for so many days (3). Then use an "action" to transition them to the "next" status.
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So I am using a classic project and therefore do not see the triggers option. Do I have to use script runner? I am not familiar with that, and want the email to be sent to the input of a user picker custom field. Any ideas?
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