Roll up synchronization not working as expected when a new Sub Issue is created

[Aby Varghese]

Hi All,

It would be of great value in solving the below problem i encountered while using structure

Say I have a Parent Issue P1, I have two sub issues SP1 and SP2. I moved the sub Issue status( SP1 and SP2) from OPEN to IN PROGRESS, the parent issue also automatically migrated to the IN PROGRESS status, now I introduced a new sub issue SP3 under P1, which is currently under status OPEN. Based on roll up, the parent issue should change its status automatically back to OPEN, since one of the sub issues status is still OPEN,unfortunately it is still under IN PROGRESS status.

[Igor Sereda [ALM Works]]

Hi Aby,

Sorry I missed your question earlier. There are a few reasons why this may happen - for example, if your workflow requires some additional data to be entered when "Stop Progress" action is invoked. Check if the parent issue P1 can be easily moved to OPEN status without any additional data.

If you still need help with this, please write to support@almworks.comor open a ticket in our JIRA at https://jira.almworks.com. Please include the versions of your JIRA and Structure plugin, a screenshot of the structure with statuses visible, and a screenshot of the Status Rollup synchronizer settings page.

Kind regards,
Igor