You have not been granted access to Confluence.

[Christophe HARRER]

After setting properties to allow user to access Confluence both in application access, global permissions and space permissions (See screenshots). User is still getting a "You have not been granted access to Confluence". Am I missing something ? Is there a work arround ?

I am using JIRA and Confluence On Demand.

Thank You

[Mauro Badii · Accepted solution]

To everyone experiencing this same unusual behaviour, please open a support request at support.atlassian.com because your instance might be affected by https://jira.atlassian.com/browse/UNIFIED-32

The fix will require a restart of the instance that takes about 10 minutes.

Regards,
Mauro

[Thomas Scharrenbach]

me too

[akhursevich]

me too

[Christian Ochsenius]

me too

[Eliezer Reis]

Hi,

Me too.

[Issam Wakidi]

hi,

I have exactly the same problem as Christophe

[Sven [Dione Technology]]

Hi Christophe,

You have to granted your user in JIRA Project.

JIRA permission + JIRA project of your project.

The access deny is in JIRA. I think Confluence Space access is fine.

Regards,

Sven.

[Christophe HARRER]

Thank you Sven,

I think the user has a working access to JIRA and can perfectly use it. The error message is displayed after the user clicks on the switch to Confluence button (See screenshot).

Any ideas ?

Thanks in advance.

[Sven [Dione Technology]]

ooopps right.

Did you check if there are some page restriction ?

Did he try to connect to the page directly, accessing the space home page first then the specific page.

[Christophe HARRER]

No there is no page restriction and direct access to space home page or inner page URLs is redirected to the same error page.

I am stuck.

[Sven [Dione Technology]]

Both Jira and Confluence are sharing the same user directory ?

Maybe this user have/had two different users and when he try to authenticate throught the application bar, he swtich to the wrong user...

Do you have something special in your logs ? maybe a wrong sync ....

Logs tell us more ...