Integrate JIRA > Freshdesk

[Mark Jones]

Hey Guys,

I need help (or direction)

We use both JIRA (dev\projects) and Freshdesk (support). Out of the box Freshdesk will create a new issue in JIRA and then "link" and "update" comments,status etc

I would like to create the issue\ticket in JIRA then create\link in Freshdesk. We would like to be able to do this when we create any type of issue.

I assume that the create part will be easy-ish as they have an API (http://freshdesk.com/api/tickets/ticket/#create-a-ticket)

Is this something that I can do myself or can I pay someone in beer or similar to help?

Any help would be appreciated. Thanks in advance!

[IntegrateCloud]

[IntegrateCloud]

[IntegrateCloud]

Please try our freshdesk JIRA app

https://apps.freshdesk.com/integratecloud_freshdesk-jira_integration_app/

see below screenshots:

[IntegrateCloud]

Please try our freshdesk JIRA app

https://apps.freshdesk.com/integratecloud_freshdesk-jira_integration_app/

FreshdeskJIRAApp

[IntegrateCloud]

Also check the screenshots of the app

https://integratecloud.azuredesk.co/SupportHome/Articles?query=5955_Freshdesk_JIRA_connector?articleID=6177

[IntegrateCloud]

Also check the screenshots of the app

[Lisa Dean]

Is this functional now?

[Paul Trappitt]

according to zapier, freshdesk are in the process of implementing webhooks. Once that's in place you should be able to use a service like zapier to populate freshdesk with new tickets via JIRAs webhooks functionality.

freshdesk thread here

https://support.freshdesk.com/support/discussions/topics/1230

zapier thread here

https://zapier.com/support/questions/91/freshdesk-support/

[sooin kim]

Thank you very much. I had the same question as the questioner. Thanks to your reply, we've settled everything.