Getting feedback from product users

[Hooman Tavakoli]

Hi 

I want to add a feedback button to my desktop application for end users to send us feedback.

Mainly feedback, idea, enhancement, bug and survey.

I come across " Issue Collector" ( for feedback, bugs, custom!) and Ideation ( for ideas and suggestions) and integration with SurveyMonkey for Survey.

Questions are:

Is it possible to integrate issue collector to desktop application?

What is the custom template in Issue Collector? ( can I use it for survey?)

I want to have one add-on to do all the jobs (feedback, enhancement, bug, ideas, survey) instaed of ending with surveymonkey, ideation and issue collector? any suggestion for this?

Is there any other add-on available to be able to do these things?

Regards

Hoom

[Pavel Zubov]

Hi, Hooman!

As an alternative to issue collector, you can try Customer Case add-on for JIRA Cloud. It provides two channels for collecting feedback from customers - email and customer portal with opened and access-restricted forums.

Your users, customers and visitors can access this portal and submit their requests or issues to your team. It supports different login options, including Facebook or Google+ social accounts. This allows you to minimize the time needed for feedback submission.

Your team can work on ideas and support requests either in Customer Case or in JIRA Cloud, depending on their preferences.

For more information you can visit:
https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

[GabrielleJ]

I use the JIRA Issue Collectors a lot and for me the best way to learn about it is to use it. 3

Is it possible to integrate issue collector to desktop application?

• It depends on what integration do you want. JIC (JIRA Issues Collectors) is just a one line javascript that you can run on it's own or put it in a certain trigger like an html button or event.

What is the custom template in Issue Collector? ( can I use it for survey?)

• The "Custom" template of the issue collectors usually use the "Create" screen of your project. However, there are other pre-defined templates you can choose from (Feedback and Bug) which can accomplish what you need.

I usually go with the Custom Template with custom triggers so I am in full control, even for feedbacks. I create a number custom field to measure my users "satisfaction" and "recommendation rating". Creating reports after that is easy peasy.