How to remove Service Desk Comment Template

[Deleted user]

Recently JIRA service desk updated their comments to customers to include a template that says Hi (Client Name) and ends with - (My Name). How can I disable this new feature?

[Abdoulaye Kindy Diallo]

Unfortunately it's not possible to disable this feature at the moment from your end. However, the team is working on it to make it manageable. We have already created a feature request: https://jira.atlassian.com/browse/JSD-2257regarding it. Please feel free to add your comments and vote for it to make it more noticeable to our developers.

Please raise a support ticket in https://support.atlassian.com for us to apply the suggested workaround:

Workaround to disable
Enable the following dark feature from https://<instance-url>/SiteDarkFeatures!default.jspa: (in Cloud Atlassian Support will need to do this)

sd.email.conversational.notification.disabled

[Tomi Kallio]

Please note that if you use the workaround to disable the feature using dark features, the customer feedback (star ratings) feature will get disabled at the same time.

[Marty]

I would recommend watching https://jira.atlassian.com/browse/JSD-218 - it's got votes from many customers - please add your vote and voice there.

[Scott Goldstein]

So much this. Beyond annoying.