Website down. How do I find JIRA Home Directory?

[Aaron R]

My website went down and the error reads: "The requested URL /JiraLockedError was not found on this server."

I couldn't get it to work reading other answers to this point.  Thank you for your help. 

[Aaron R]

Thank you for the help. I was able to fix the issues. The two issues were the tomcat server and Java Setting on the Amazon Instance with JIRA. Here is how it was fixed:

1.) I created a new Security User group which was had the same as the old one 2) There were environment issues where it was not able to find the JAVA
3) The port 80 was blocked and the hence I moved the tomcat to port 8080 and checked the etc/hosts file

First thing I copied the project to my local and tried on my local tomcat server

I was able to run the project fine...

It was hosted on the same Amazon instance but it was not able to start
It was trying to start on port 80 and the port 80 was already occupied

So there was a conflict

Also there was no symbolic link to the java and hence it was not able to start/shut tomcat

1) My first suspicion was tomcat might be corruped, I tried to shutdown tomcat but that resulted in a error saying that java home is not present

2) From the documents provided I found out where was JAVA installed

3) I set the JAVA_HOME path and set the PATH variable

4) Now I was successfully able to shutdown tomcat

(not sure if it was really running, but I trigerred ./shutdown.sh)

/home/ubuntu/opt/apache-tomcat-7.0.27

Tomcat was hosted on the above path mentioned

5) I started tomcat and tried to ping the domain but no luck

6) I tried to ping the amazon ec2 instance but could not ping, so thought might be some security group issue. I created a new security group for the ec2-instance, but it too it did not resolve issue.

7) I tried to host the project on my local tomcat server and it ran successfully

8) I checked the logs and there were 2 key clues it provided..... /root/.keystore file not found and 1 more port 80 it could not start

9) I tried to change the tomcat port to 8080 and triggered a restart

It started successfully

[Pilar]

Try rebooting the server to see if it helps.

[Aaron R]

I entered the default paths and it says no such file or directory. I can't find JIRA installed at all or JIRA home directory but can find confluence.  I'm trying to determine if there is a way to see if JIRA is hosted on our Amazon domain servers.

It seems there is an issue with the proxy server b/c the url hits proxy server and try to redirect to JIRA for some reason.   

The website url gets directed with: /JiraLockedError

The full message reads: NOT Found

The requested URL /JiraLockedError was not found on this server.

---

Apache/2.2.22 (Ubuntu) Server at www.Port 80

I'm trying to determine:
1. Why its being redirected to JIRA
2. Where is JIRA Installed & hosted? Amazon server is where it seems to be redirecting but not sure how to access amazon server to search if JIRA is installed.

[Nic Brough -Adaptavist-]

1. Impossible to tell I'm afraid, we don't know what your proxy is doing. 2. There's no way we can tell you that either - you need to look on your server to find it. We can tell you about the default locations, but there's no way we can tell you where you installed it!

[Volodymyr Krupach]

I see you have apache as proxy. So look apache config to find where it forwards jira URL. In your apache config search for something like "ProxyPass / http://jiraserver:8080/";. Look here for "revers engineering": https://confluence.atlassian.com/jira/integrating-jira-with-apache-185729645.html

[Nic Brough -Adaptavist-]

Your system has died completely.  Something referred it to an error page, but the server was not able to find the page in the installation.

You will need to read the application logs, and the webserver logs to see what has gone wrong.  In the directories Volodymyr has mentioned, you should find a "home" directory with a sub-directory for logs - look for atlassian-jira.log in there, and a second "installation" directory with a sub-directory just called "log" - read catalina.out in that one.

[Volodymyr Krupach]

Hi Aaron,

Default paths: 

• C:\Program Files\Atlassian\JIRA for windows
• /opt/atlassian/jira/ for linx