Activity stream is not working.

[Sreenivasaraju P]

hi,

we are running our jira application on Internet.

Activity stream portlet is not working from Internet but from the local network it is working fine.

Getting the followin error :

The page cannot be displayed

Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.

---

Try the following:

• Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
• Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
• Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.

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Technical Information (for support personnel)

• Error Code: 500 Internal Server Error. The request was rejected by the HTTP filter. Contact the server administrator. (12217)

[Sreenivasaraju P · Accepted solution]

After disabling URL Normalization in our Threat Management Gateway ( TMG ) our Activity Stream is started working on Confluence.

After Migrating jira 6.1.6 all our jira gadgets were not working on Confluence. After disabling URL Normalization in TMG , this problem also resolved.

[Bradford Schleifer]

The link translation was modified in TMG. We have since moved to ARR and DirectAccess, so these sort of issues for our external users is gone.

[Mehmet Kazgan]

I have found couple links with workarounds for this very same problem we were having from TMG side and they all point out clearing the block high-bit characters and normalization settings. These two changes worked for my case.

http://support.microsoft.com/kb/837865/en-usThis one suggest to clear the “Block high-bit characters” check box, which I think might be a fix.

http://donalconlon.wordpress.com/tag/forefront-tmg/This link exactly talks about item 1 + Normalization

[Vishnukumar Vasudevan]

Hi Bradford

We also face this in JIRA 4.4.5.

Could you explain the fix ?

Where to change the TMG rule ?

Thanks, Vishnu.

[Ivar]

Talk to your Systems Admin. They will know.

[Bradford Schleifer]

I am experiencing the same problem. It may be related to using a TMG 2010 gateway, but have been unable to resolve the issue.

Update: This was resolved. The issue was related to the TMG rule and trying to do link translation, which was confusing Jira. Once I turned that off (I have Jira running on port 8080 since it doesn't properly support host headers), activity stream is working fine.

[Mehmet Kazgan]

Hi Bradford, how did you turn that link translation of? Within the JIRA or TMG?

Thanks.

[Pascal Collard]

Did you get it to work?
We face the same issue, I created a support ticket but been told it's more likely our networking (apache / tomcat) setup and that this is not supported by Atlassian.

If you had it fixed, do you mind sharing?

Thank you

[SimonS]

Hi prathighantam,

Sorry for the trouble. Would you mind filing this problem using our support portal?

https://support.atlassian.com/secure/Dashboard.jspa

You'll need to sign up if you haven't used the portal before. Our support team should be able to help you out.

-Simon